Amdocs CES vs. Pobuca

Amdocs CES is well suited for organizations looking for robust and highly integrated CES tools, I would definitely recommend it for medium or large sized enterprises. Is less appropiate for small business that do not have a skilled team in place to operate it and doing maintenance.

Incentivized

Pobuca works well with small businesses. Your whole company can have access to contacts and can easily share contacts. It's easy to use and input information. It's simple to set up for all your employees. Having access to business cards with simply taking a picture is a nice feature. It's overall ease of use and simple interface makes it an effective program

Incentivized

• Modern User Interface
• Improved User Experience and Intuitiveness
• Highly scalable plattform

Incentivized

• We can add any contact into it easily.
• It has the option to edit any contact.
• It allows us to manage our contacts in any order of our choice--either alphabetically or any other way according to our ease.

• Is a very robust service, but it could be more economically accessible
• It could have more features powered by AI, Auto-Typing, etc for data input into the platform
• Could improve Amdocs delivery center

Incentivized

• It forces you to fill out information when you may not have it.
• It separates by organization and person which isn't useful.

Incentivized

The most robust tool available on market, highly intuitive, scalable. But the process to start operations and customization is quite hard/complicated.

Incentivized

Support is centralized in Israel, sometimes the time when we get answers are considered delayed compared with the price you are paying.

Incentivized

Amdocs CES is more robust, scalable and powerful. Although the project delivery method and high customizations / development to reach the final problemas are points of attention

Incentivized

BizConnect’s customer service was not good and was a bit slow in searching contacts. But Pobuca is the best choice in this regard--from customer service to the ease with which we can add contact into it is amazing. Its flexibility is another major factor in choosing Pobuca. Finding any contact through this software is very simple, but its scanning feature is a bit slow and takes time.

• It has empowered our organization to handle our customer requests without services interruption.
• The customization required to put the service operational, at the beginning, delayed some processes.
• Amdocs CES has helped driving innovation and aligns with our digital transformation objectives.

Incentivized

• Shortened time looking for leads
• Practicality in dialing direct from the app
• Our custom fields help us a lot job-wise

Incentivized