Amazon WorkSpaces is a managed, secure cloud desktop service. Amazon WorkSpaces removes the complexity in managing hardware inventory, OS versions and patches, and Virtual Desktop Infrastructure (VDI).
For our use case, we found Amazon WorkSpaces well suited to remote work and other "work from home" and "work on the road" situations where the end user did not need to consume HD media (notably 4K) and did not need to produce any multimedia (audio, video, etc), but rather needed to perform more typical tasks such as web-browsing our corporate intranet and internal online apps, accessing files and using them through office productivity suites (Office - both online and desktop, and LibreOffice are under testing), etc.
For its Primary purpose in our organization, providing developers and testers a clean, isolated and configurable environments which saves hours. The usability is nearly perfect. Usability is only suffering when user is into more intensive task like any kind of graphic works. At that time user is not experiencing the smoothness like a local machine
AWS support in general is pretty good, and WorkSpaces is no exception. We haven't had too much need for support but on the occasion we have, they've been quick to respond and helpful. Our issues have been resolved rapidly.
WorkSpaces (VDI) is a much more robust solution that competitor offerings when considering scalability and security. Amazon WorkSpaces has a substantial free tier to explore if this is the right solution for your project without purchasing other solutions. Considering this, AWS is a great solution to explore Virtual Desktop experiences and workstations for any growing remote business.
