Amazon Simple Email Service (SES) vs. Mailchimp Transactional Email (Mandrill)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon SES
Score 5.3 out of 10
N/A
Amazon Simple Email Service (Amazon SES) is an outbound-only email-sending service useful for marketing and transactional email, relying on the infrastructure of Amazon. Amazon SES provides the requisite statistics and built-in notifications for bounces, complaints, and deliveries for optimization of campaigns. Emails are sent via SMTP or the Amazon SES API. Amazon's pricing is per usage, presently at $.10 per thousand sends. The service is free for users of Amazon EC2 (up to 62,000 messages),…
$0.10
for emails after the first 1,000
Mailchimp Transactional Email (Mandrill)
Score 7.8 out of 10
N/A
Mailchimp Transactional Email (formerly Mandrill) is designed to allow users to deliver fast, personalized transactional emails using API or SMTP.
$0
per month
Pricing
Amazon Simple Email Service (SES)Mailchimp Transactional Email (Mandrill)
Editions & Modules
Sending Emails from an Application Hosted in Amazon EC2
$0.10 ($0.12)
for every 1,000 emails after 62,000 (for each GB of storage)
Sending Emails from Another Email Client or Software Package
$0.10 ($0.12)
for every 1,000 emails (for each GB of storage)
Receiving Email
$0.10
for emails after the first 1,000
Sending Emails from an Application Hosted in Amazon EC2
Free
for first 62,000 emails
Receiving Email
Free
for the first 1,000 emails
Free
$0
per month
Essentials
$13
per month
Standard
$20
per month
Premium
$350
per month
Offerings
Pricing Offerings
Amazon SESMailchimp Transactional Email (Mandrill)
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Amazon Simple Email Service (SES)Mailchimp Transactional Email (Mandrill)
Best Alternatives
Amazon Simple Email Service (SES)Mailchimp Transactional Email (Mandrill)
Small Businesses
Mailjet
Mailjet
Score 9.0 out of 10
Mailjet
Mailjet
Score 9.0 out of 10
Medium-sized Companies
Mailjet
Mailjet
Score 9.0 out of 10
Mailjet
Mailjet
Score 9.0 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Amazon Simple Email Service (SES)Mailchimp Transactional Email (Mandrill)
Likelihood to Recommend
7.9
(0 ratings)
9.0
(0 ratings)
Usability
-
(0 ratings)
9.0
(0 ratings)
Support Rating
8.3
(0 ratings)
6.7
(0 ratings)
User Testimonials
Amazon Simple Email Service (SES)Mailchimp Transactional Email (Mandrill)
Likelihood to Recommend
Amazon Simple Email Service comes with the bundle of Amazon Web Services (AWS) and it also offers a limited number of emails per month for free. One who has a technical background and wants to send custom emails with custom domains in a professional way can go with Amazon Simple Email Service. If you have no technical background or tech team, it might not be useful for you.
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Any system that requires transactional email message functionality as an external service. The benefits of a well managed and vetted server to maintain reputation as well as being reliability is well worth the effort needed to integrate towards the API specs
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Pros
  • As compare to other vendors that I have integrated response is very quick.
  • You can verify both domain or email to send out the emails from.
  • While setup you can easily configure it with your domain with few clicks like adding CNAME, DKIM records
  • Easy to use with or without access key and secret key within aws servers. You can directly map permissions to servers to go without credentials using boto3.
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  • Enables transactional email sending via MailChimp which opens up a ton of communication opportunities via Order Confirmation, Cart Recovery, or other transactional emails.
  • Monitors sub-accounts send reputation and notifies of high bounce/rejection rates.
  • Has a very friendly, usable UI and enables smaller companies to dedicate resources to transactional emails without as much setup work as other transactional platforms.
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Cons
  • Even if you do not want to spam, you cant send an email to the unverified users.
  • Integration with other services is a bit tricky. To watch the trail, handle bounced emails, save emails on S3 are not straightforward to implement.
  • When you want to send a lot of emails (in bulk), it takes a significant amount of time.
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  • Our system adds a notification when a donor has opened an email; however, we've found inconsistencies with the system where a donor may have opened an email, but Mandrill hasn't sent that notification to our app.
  • For the scenario above, when we've reached out to their support, the response has been that it is what it is. I'd like to see the supports take be focusing on improving the platform rather than saying it is what it is.
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Usability
1. Very less cost. 2. Fastest in market. 3. Negligible downtime. 4. Easy to integrate with other systems. 5. Easy to setup with your domain and email.
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It did the job for us and we were happy with the delivery rates of the email, analytics and customisation available while integrating it within our platform.
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Support Rating
We did not have the need of contacting Amazon for support. The documentation they provide is of great quality. Examples are easy to follow. One thing to have into consideration is we didn't have the premium support for AWS, so I can't provide details on how good or bad this service is, but in general, the basic support I had was great.
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We haven't had to use support. The platform uptime is pretty much 100%, and any time we've had an issue, the staff has responded quickly, but honestly, the last time we had to contact Mandrill's support was probably well over a year ago. Once you're up and running, it works.
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Alternatives Considered
Mailchimp has a fixed monthly price, and with the number of emails that we sent, it's pretty expensive. Since our mailings are quite infrequent, using Mailchimp didn't make financial sense for us, even though Mailchimp is a more polished, packaged solution for email marketing. We evaluated other email delivery solutions as well and didn't find anything that matches Amazon SES on reliability and pricing.
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Sendgrid offers a lot of the same features as Mandrill, but goes a lot further in helping you achieve maximum deliverability for your e-mails. They have a respectable free tier for sending as well as receiving emails, and their paid tiers are very reasonably priced. I don't have as much experience with Mailgun, but they were acquired some-time ago by Rackspace and Rackspace has a reputation for buying companies and not investing additional resources into them. So, at the time of evaluation (a few years ago) their feature sophistication was lagging behind Mandrill and Sengrid.
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Return on Investment
  • Amazon Simple Email Service has improved delivery rates and eliminated delivery issues everywhere we have impelmented it.
  • We have been able to enforce stricter security within our application environments because we are using Amazon Simple Email Service instead of handling email transmissions natively.
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  • Mandrill ensured high deliverability for messages sent to marketing leads in our customer funnel. This was incredibly important for making sure we captured leads early and often.
  • Mandrill was a solid and efficient way to send transactional notification messages to customers using our web-based payment system. With online payments, quick response is key, and Mandrill absolutely delivered.
  • Mandrill messages meant that our internal team always received notifications about leads, new sales, or problems with our systems in a timely manner. As a small startup, moving quickly was essential and we couldn't afford to miss a beat. Mandrill made sure we didn't.
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