Amazon QuickSight vs. eMite

I'm likely to recommend it because it would become so native if other cloud services are based on AWS infrastructure, like our current setup. It is very seamlessly integrated with other services to feed in data for the visualization. In addition, supporting a reasonably large number of users concurrently is not an issue and should be able to scale horizontally as needed.

Incentivized

eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.

Incentivized

• Lightweight and serverless BI tool that can be used for niche dashboards.
• Its integration into other AWS Services is one of its most appealing features.
• The low monthly cost is another benefit.

Incentivized

• Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
• Data Visualization with simple and efficient reports.
• Robust real-time reporting.

Incentivized

• One of the primary challenges I've had with Amazon QuickSight so far is that some of the reports I want to build use data from different data sets. Instead of being able to put all of the information I want to see into one report.
• Some of our Amazon QuickSight reports only update every 24 hours. It would be great to see that data in real-time.
• I would remove the various time zones from Amazon QuickSight and only use the time zone we are in.

Incentivized

• With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
• Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
• Interactive Data Visualization needs to be implemented.

Incentivized

It is easy to use and set up no need to put in so much effort. Once build, the dashboard can be used with multiple clients with the same domain. It provides multiple connectivity options which makes it a versatile option for reporting.

Incentivized

1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.

Incentivized

They provide proper support when needed. They are always ready to provide the box solution and make things easier for users.

Incentivized

Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.

Incentivized

As per our requirement, the Amazon Eco System leads us to use the Amazon Quick Sight platform. It works well with Redshift datasources.

Incentivized

eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.

Incentivized

• Cost Effective
• Easy setup and maintenance

Incentivized

• Reaching out to the granular data.
• Easy to make business decisions.
• Increases productivity.

Incentivized