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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Lex

    Score7.5 out of 10
    N/AAWS provides Amazon Lex, a chatbot building technology.

    $0

    Per Speech Request

    Kore.ai

    Score6 out of 10
    N/AKore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants.N/A
    Pricing
    Amazon LexKore.ai
    Editions & Modules
    Request and Response
    $0.004
    Per Speech Request
    Stream Conversation
    $0.0065
    Per Speech Interval
    No answers on this topic
    Offerings
    Pricing Offerings
    Amazon LexKore.ai
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
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    User Ratings
    Amazon LexKore.ai
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.5
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    9.0
    (2 ratings)
    Support Rating
    8.0
    (1 ratings)
    9.0
    (2 ratings)
    User Testimonials
    Amazon LexKore.ai
    Likelihood to Recommend
    Amazon AWS
    If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy.
    Incentivized
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    Kore.ai
    It is a very flexible virtual assistance tool that is easy to develop enterprise-level complex bots without the knowledge of highly skilled programming. The platform has a straightforward and user-friendly interface. It has excellent documentation and answers all the possible questions of clients. Moreover, its customer support is really great. It is one of the fastest chatbot development platforms that are scalable, easy to integrate, and provides various domain support. Overall I had a great experience with Kore.ai.
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    Pros
    Amazon AWS
    No answers on this topic
    Kore.ai
    • Virtual Assistants.
    • Customer Journeys.
    • Bot Development.
    Incentivized
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    Usability
    Amazon AWS
    Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance.
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    Kore.ai
    For new users, it has one of the best UI/UX experiences. One can easily get used to the platform and integrate enterprise-level intelligent chatbots. It uses many AI algorithms that understand the queries very effectively and helps resolve client issues. You don't need any prior high-level experience in coding to build chatbots and can easily integrate a chatbot with the Kore.ai platform.
    Incentivized
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    Support Rating
    Amazon AWS
    Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze.
    Incentivized
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    Kore.ai
    Our experience using Kore.ai makes it one of the best AI chatbot platforms we have ever used. Kore.ai bot builder is extremely easy to use and does not require technical expertise to make it live. A change in the flow can be made whenever required with the bot.
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    Return on Investment
    Amazon AWS
    • Support satisfaction has increased
    • Time to resolve customer concerns has seen a major improvement
    • Amazon Lex can quickly automate repetitive simple tasks for us
    • Our organization has built NLP capability without having to hire language experts/linguists
    • Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment
    Incentivized
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    Kore.ai
    • Assisted in solving customer questions.
    Incentivized
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    ScreenShots

    Kore.ai Screenshots

    Screenshot of Conversation Driven Dialog Builder - When fed user and IVA interactions as messages,  the platform automatically converts them into executable dialog tasks, making it easier for non-developers to build sophisticated IVAs.Screenshot of Explainable AI - Debugs the logic behind AI, generating information to make necessary changes, and fine-tune the performance.Screenshot of the UI to train the IVA for intents, entities, synonyms, and traitsScreenshot of analytics to track intent recognition rate, successful/unsuccessful interactions, dropoffs, popular channels and languages, NLP metrics, conversation flows and other critical metrics.