Amazon Chime vs. Vonage Business Communications

Great tool which can be used for collaborating and sharing screens. It helps in integrating with calendar effortlessly and send invitations for the meeting. Sometimes it takes time to load the application on your device and is not compatible with all browsers. It has different options of muting and sharing screen during presenting.

Incentivized

Vonage Business Communications excels in scenarios requiring seamless remote work, such as virtual teams and remote workers. It's also ideal for businesses needing reliable disaster recovery solutions. However, it may be less appropriate for very small businesses with minimal communication needs or those with limited budgets, as the comprehensive features might be more than necessary.

• Chat tools, video calls, on spot meeting invite[s] easy to create and use.
• Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
• UI is clean and easy to navigate around Amazon Chime.
• Ability to invite outside guests easily using Amazon Chime without any issues.

Incentivized

• Eliminates physical phone consoles that can be pricey and unnecessary for staff.
• Has a companion app that allows you to use your personal cell phone to check messages or make calls.
• The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.

Incentivized

• I'd like to see more sentiment analysis around the conversation between the salesperson and the prospect. This would make great for coaching opportunities after the call to make our sales reps better.
• In a few instances, members of our sales team had issues with sharing call recording links with their prospects. Our product team came to the conclusion it was coming from the Amazon Chime end.

Incentivized

• Relies on internet connectivity (no separate trunk like an on-prem system).
• Phones can be on the expensive side if you purchase through the Vonage store, especially conference phones. Thankfully Vonage is so flexible and is compatible with phones purchased from other places.

Incentivized

I think it will be renewed as overall it is a midrange product that mostly does what we need it to

Incentivized

I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use

Incentivized

They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.

Incentivized

Sometimes there is a disconnect between support and customer success. We had an issue where the support team was automatically assigning numbers to our extensions without informing us. This was something that was not communicated to our account manager. I would just recommend to pay attention to your account when changes are made.

Incentivized

Our reason for the selection of Amazon Chime was a client recommendation. In a comparison of other competitor's products, Amazon Chime provides similar functionality and features. From a pricing perspective, you may opt for pay-per-use pricing which could be confusing for some users. There are also basic and Pro subscription plans depending upon what you need. We did a free trial for 30 days and then procured a few accounts for internal and external use.

Incentivized

I haven't used anything else too closely related but Skype for Business has a lot of the same issues. Vonage's abilities and pros way outweigh the cons. I don't think I have heard of more viable software to fit our needs in the market right now. It has become essential to my workflow.

Incentivized

• Amazon Chime has been an incredibly cost effective way to add video and conference line services (with screen sharing) to our day to day operations because we have an account for free for being Vonage customers.
• A pro account only costs $15 a month, and you only need one pro account for a small office. If others in your organization need to join, all you need is a basic account to join. You need a pro account in order to launch and administer meetings.

Incentivized

• Cut down phone hardware expense since the soft phone is free and easier to use.
• Text is becoming a more important and effective way to reach clients. Some will not answer a call or accept voicemail but respond quickly to text messages.
• Allows me to work from anywhere with smart phone app saving hours at work.