Amazon Alexa for Business vs. Five9 Intelligent Virtual Agent

Virtual assistants at work are still new features and have a lot to improve. 
The more features we have, the more we want new features. 
In small environments we have "noise" between virtual assistants, making use inappropriate. 
But in more distributed environments it is very good.
We still have a lot to learn (both, us and our Alexas). 

It works great in the pre-qualify area

Incentivized

• Communication between people on the team.
• Interactive personal assistant.
• Better workspace management.

• pre qualify processing
• real time analytics
• scores calls quality

Incentivized

• Could have a feature for group chats.
• Alexa has some problems hearing nearby voices.
• Website suggestions are irrelevant sometimes (should have user evaluation functionality for the answer, improving accuracy).

• more training would be good
• documentation and case study materia;

Incentivized

We looked at two other alternatives: Google Nest and Apple. But Alexa already has popular devices that many people on the team already had in their homes. And it would be easier to integrate into the professional environment. The cost of Amazon products is also much lower, which makes the product more competitive.

It does an excellent cost-effective job

Incentivized

• Difficulties with technology integration.
• Identify all possible uses.
• We still lost a lot of time making new settings.

• pre qualify process is big
• real time analytics are great

Incentivized