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Alterian Real-Time CX Platform vs. Microsoft Dynamics 365 Customer Insights

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alterian Real-Time CX Platform
Score 6.0 out of 10
N/A
Alterian Real-Time CX Platform (launched as "Chameleon" in 2017) is a customer journey orchestration management solution, oriented towards global audiences. Alterian tracks individual journey performance in real time and, with metrics, evaluates the success of KPI/goal performances from multiple journeys. SDL divested itself of the platform in late 2016, and the Alterian division re-emerged as a result of this as an independent company.N/A
Microsoft Dynamics 365 Customer Insights
Score 8.3 out of 10
N/A
Microsoft Dynamics 365 Customer Insights is a customer journey analytics tool, providing audience insights to unify customer data to generate AI-powered insights in real time, and understand customer behavior using digital and cross-channel analytics.
$1,500
per tenant, per month (includes 100,000 profiles)
Pricing
Alterian Real-Time CX PlatformMicrosoft Dynamics 365 Customer Insights
Editions & Modules
No answers on this topic
Dynamics 365 Customer Insights
from $1,500
per tenant, per month (includes 100,000 profiles)
Offerings
Pricing Offerings
Alterian Real-Time CX PlatformMicrosoft Dynamics 365 Customer Insights
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Alterian Real-Time CX PlatformMicrosoft Dynamics 365 Customer Insights
User Ratings
Alterian Real-Time CX PlatformMicrosoft Dynamics 365 Customer Insights
Likelihood to Recommend
-
(0 ratings)
8.8
(0 ratings)
User Testimonials
Alterian Real-Time CX PlatformMicrosoft Dynamics 365 Customer Insights
Likelihood to Recommend
No answers on this topic
Customer [behavior] in your company website or app
Verified User
Anonymous
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Pros
No answers on this topic
  • Centralize customer data
  • Help us understand client's behavior
  • Efficient and reliable information
Verified User
Anonymous
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Cons
No answers on this topic
  • Difficult to integrate with other microsoft tools
Verified User
Anonymous
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Alternatives Considered
No answers on this topic
I believe this is the only product I have used in this category. I've used different CRM platforms (Microsoft Dynamics, HubSpot, Salesforce); however, none of these stack up against Microsoft Dynamics 365 Customer Insights. Information in CRM is more informational than insightful and customer-driven. CRM [has] been used more to house client data and not in any reports that are beneficial.
Verified User
Anonymous
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Return on Investment
No answers on this topic
  • Great customer activities tracking.
  • Creating invoices is quick.
  • Profitable marketing reports creation has improved.
Cedeno Amanda | TrustRadius Reviewer
Cedeno Amanda
.NET Software Engineer
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ScreenShots