Aloware vs. PhoneBurner

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aloware
Score 8.0 out of 10
N/A
Aloware is a contact center solution with turnkey software. Aloware also integrates with CRM and Helpdesk applications. Customers can be engaged by cell phone, text message or social messengers.
$40
per month per user
PhoneBurner
Score 8.0 out of 10
Small Businesses (1-50 employees)
PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.
$165
per month per user
Pricing
AlowarePhoneBurner
Editions & Modules
iPro
$40
per month per user
uPro
$70
per month per user
xPro
$90
per month per user
Standard
$165
per month per user
Professional
$195
per month per user
Premium
$215
per month per user
Offerings
Pricing Offerings
AlowarePhoneBurner
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details15% discount available with an annual contract. No setup fees. No per minutes fees. No credit card free trial. Admin account is free unless engaged in dialing.
More Pricing Information
Community Pulse
AlowarePhoneBurner
Features
AlowarePhoneBurner
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
Aloware
-
Ratings
PhoneBurner
7.4
Ratings
3% above category average
Contact preview00 Ratings8.60 Ratings
Dialer-CRM integration00 Ratings6.70 Ratings
Call notes & tags00 Ratings5.80 Ratings
Automatic call logging00 Ratings8.70 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
Aloware
-
Ratings
PhoneBurner
9.2
Ratings
19% above category average
Outbound dialing00 Ratings9.00 Ratings
Inbound routing00 Ratings8.90 Ratings
Custom caller ID00 Ratings9.00 Ratings
Click-to-call00 Ratings9.30 Ratings
Recorded voicemail drop00 Ratings9.80 Ratings
Dialer contact import00 Ratings9.40 Ratings
Campaign & list management00 Ratings9.40 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
Aloware
-
Ratings
PhoneBurner
9.2
Ratings
20% above category average
Follow-up calls00 Ratings9.40 Ratings
Dialer reporting & analytics00 Ratings8.70 Ratings
Dialer compliance00 Ratings9.40 Ratings
Best Alternatives
AlowarePhoneBurner
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Dialpad Sell
Dialpad Sell
Score 9.5 out of 10
Dialpad Sell
Dialpad Sell
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlowarePhoneBurner
Likelihood to Recommend
9.0
(0 ratings)
6.5
(0 ratings)
Usability
-
(0 ratings)
9.3
(0 ratings)
Support Rating
-
(0 ratings)
8.6
(0 ratings)
User Testimonials
AlowarePhoneBurner
Likelihood to Recommend
Having worked in insurance from a work from home standpoint for a while, Aloware is definitely one of the better softwares for use in incoming/outgoing calls. The site is very user friendly and really well managed. The park feature is very convenient as well. The site doesn't feel clunky are have too much information (info overload) like other softwares out there.
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I think it would be great in any mid size to large scale sales team. With our ability as managers to go through every call or even join calls live is a huge way that it can help any sales manager and team really ramp up their sales strategy.
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Pros
  • Incoming Calls
  • Voicemails
  • Text Messages
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  • It is super easy to upload the lead list and keep everything in a unified and easy to use record.
  • Time savings in the case of calling more than 50 people during a single day for example.
  • Extremely friendly interface and reliable software.
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Cons
  • Reading text messages directly on the site are sometimes difficult
  • The transcribe on voicemails is off sometimes
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  • Could be a little better on the pricing.
  • Could offer a better central administrative function.
  • Could provide more updates to the app.
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Usability
No answers on this topic
The capacity to stack enormous records and dial those down quickly, without manual cycles, is the best aspect of the application. Another incredible component is the more current rundown stacking device, which permits you to make another envelope for the contacts on the fly, settling on sorted out decision crusades truly simple to begin.
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Support Rating
No answers on this topic
Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
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Alternatives Considered
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable
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We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.
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Return on Investment
No answers on this topic
  • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
  • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.
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ScreenShots

PhoneBurner Screenshots

Screenshot of the dialing interfaceScreenshot of PhoneBurner's spam flag and answer rate solutionScreenshot of an overview of PhoneBurner's lead routingScreenshot of an illustration of a call workflowScreenshot of PhoneBurner's inbuilt analyticsScreenshot of Connect Scores pickup probability