Alida CXM vs. Stratifyd

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alida CXM
Score 7.0 out of 10
N/A
Alida CXM (formerly Vision Critical) is designed to enable users to listen to direct & indirect sources of customer feedback, perform automated actions on collected feedback and have complete visibility into key customer experience metrics so users can create exemplary customer experiences day after day. Alida CXM offers a holistic customer experience platform that brings in both operational and experiential data, integrates this data with the tools to collect, understand and action customer…N/A
Stratifyd
Score 8.2 out of 10
N/A
Stratifyd enables companies to capture customer sentiment for every interaction and turn it into actionable business intelligence within an executive-level dashboard. The vendor says companies worldwide use Stratifyd to improve customer experiences, increase customer acquisition and retention, build better products, and drive revenue. Stratifyd is an AI platform that predicts human intent by analyzing structured and unstructured data from…N/A
Pricing
Alida CXMStratifyd
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Alida CXMStratifyd
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Alida CXMStratifyd
User Ratings
Alida CXMStratifyd
Likelihood to Recommend
5.0
(0 ratings)
8.0
(0 ratings)
Likelihood to Renew
7.5
(0 ratings)
-
(0 ratings)
Usability
3.0
(0 ratings)
-
(0 ratings)
Support Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
Alida CXMStratifyd
Likelihood to Recommend
If you need a robust back end statistical program, this is not for you. If you are looking for a slick, interactive media survey tool it deserves a strong look.
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Organizing the data sets is easy and logical. Slicing and dicing of data functionality can be easily performed and is intuitive. Possibility to perform multiple analysis with a single dataset. Data can be easily adjusted even for a non-technical person. Easy navigation. Adjusting of datasets is very intuitive and quickly.
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Pros
  • The ability to cross-tab and filter in dynamic report is pretty flawless.
  • Additionally, the various export formats in the report module are each useful in their own way.
  • Their client relations is really nice, they are always quick to respond to issues or additional help needed.
  • They do a great job on their end of finding panelists when we need additional people for a survey.
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  • Topic generation
  • Customizing process flows
  • Slice & dice data
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Cons
  • Some things on Vision Critical allow for customization, but other pieces seem cumbersome. Based soley on the survey piece of this software, I would rate it better than most basic online survey tools (surveyMonkey or Zoomerang), but not as customizable as some of the more advanced solutions (like Qualitrics)
  • The tool in Vision Critical that allows you to see survey data and reports is unwieldy and complicated to use.
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  • User interface
  • Text analytics
  • Segmentation setup
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Likelihood to Renew
There are better options out there. The only motivating factor to use this product is the lower cost and the value received from using it.
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Usability
I think there is a ton of room to improve, in things as simple as aesthetics and other areas of logical flow when it comes to creating and then launching a survey, as well as providing descriptors for what each field is referencing. For instance, there are like 5 date fields to be filled out, but no button near them that says "this date will determine _________" and I am not about to go back into the training module, which was confusing enough to FIND, let alone work through to find just ONE answer.
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Support Rating
Absolutely fantastic support team. Willing to help you online through vast collection of how-to guides and resources, online via chatbox, or over the phone. Even though we were in different time zones, they were always available. Very helpful and knowledgeable
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Alternatives Considered
As described earlier in the review, I believe Vision Critical provides a fantastic survey tool. However, I think that some other tools are just as good for simply programming and deploying surveys. The thing that makes Vision Critical stand above the rest is the opportunity it provides for you to easily engage with the same customers on an ongoing basis and tie their responses together over time. I love that we can manage our insight community's home page, emails to panelists, surveys, reports, and much more all from the same tool.
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Return on Investment
  • Particularly with the panel we have been able to save costs on purchasing sample
  • With the panel we can quickly field questions for short notice requests
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  • Multiple analysis
  • Slice & dice of data
  • Customizing data models
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ScreenShots

Stratifyd Screenshots

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