Algonomy Customer Analytics vs. Microsoft Dynamics 365 Customer Insights

I think it's well suited to help employees be efficient and devote time to other areas of the business. Having a platform that is power-packed with so much customer data is so helpful as an account manager. It allows me to understand how to approach customers based on their partnership and engagement levels.

Incentivized

• Customer behaviour in apps
• Compile and share customer data
• Create summaries and dashboard to extract insights

Incentivized

• Only setting the interface for the new user.
• Collecting insights across platforms for the beginner.
• Integration with some packages.

Incentivized

I believe this is the only product I have used in this category. I've used different CRM platforms (Microsoft Dynamics, HubSpot, Salesforce); however, none of these stack up against Microsoft Dynamics 365 Customer Insights. Information in CRM is more informational than insightful and customer-driven. CRM [has] been used more to house client data and not in any reports that are beneficial.

Incentivized

• Increase inowledge
• Avoid lose of information

Incentivized