AlertOps, headquartered in Bloomingdale, offers their IT alert system for IT incident management.
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OpsGenie
Score 7.9 out of 10
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OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.
Overall the AlertOps has been a great software for the company . The software constantly works in the background and keeps the team updated on any issues in advance. It helps us with the entire Incident Management of Tickets that includes Incident Prioritization. It helps in Audit Trail, Incident Reporting and Task Management as well. It helps in monitoring of Tickets real time. I think any company that wants it's services to be monitored, managed properly would like to have this software
Incident response is well suited to OpsGenie, and this is where it really shines—whether it's an outage, a security incident, or similar. My experience is mostly with security, and it offers a great audit trail. It minimises the need to cut and paste from different platforms when creating reports and ensures that what was said and what was done (along with any evidence) is persisted and reflected in the incident detail.
OpsGenie New Jira design has made it difficult for those not familiar with that style.
OpsGenie could benefit from nested escalation flows for team schedules. Creating a product alert that uses and Tech Schedule as well as an Incident Manager Schedule that already exists would create less overhead and ease management.
In general terms OpsGenie is a well done tool for solving the alert incident management, the usability is super ok during the configuration and during the alert. The main opportunity I found is the reporting and analytics section which is a little difficult to understand at a first sight and the refresh is not automatic, some little frictions but frictions at all
Although all the other products are also great but AlertOps has same and infact some better functionalities at less and better prices than other tools. AlertOps also offers free trail version which allows the users to take the demo and have a better understanding of the product which is not available in most of the other products available out there.
We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an additional $20 a user per month seemed like a lot on top of the base plan
Helped us track bugs and issues that came up during product launch periods which reduced overhead that normally came with needing to manually contact the right team members
Prevented last minute breaking issues from falling through the cracks, decreased time to fix by automatically alerting the team members and allowing the product and project teams to easily see what active alerts are in progress
