AlertMedia headquartered in Austin offers their eponymous platform as a multi-channel emergency notification system, providing an intuitive mass communication solution, which may also be used to provide two-way communications, shipping alerts, or other related functions.
N/A
xMatters
Score 8.6 out of 10
N/A
xMatters is an IT alert management solution for enterprises. It is cloud-based incident management software that enables business processes or applications to trigger two-way communications (text, voice, email, SMS, etc.) during time-sensitive events.
AlertMedia is absolutely critical for any type of emergency or weather-related situation where immediate notification is required. It is also valuable as a secondary collaboration source for management discussion and decisions. Finally, it is well suited for business continuity scenarios where typical communications platforms are unavailable.
xMatters reduces incident response time by finding the right person to solve the problem when system outages require you to manage on-call schedules and escalations Avoid alert fatigue: reduce the noise with targeted notifications; alerts go only to the people that need them. Manage issues from anywhere: full-featured mobile apps allow you to stay in control wherever you are.
API calls, we can create an API ourselves to integrate with other applications. This allows more teams to be notified of a critical alert instead of waiting for someone to call them when a problem is reported.
The on-call schedule where you might need to have a replacement is fairly simple. You can easily change with someone else and still keep the rest of the schedule in place. It also sends an email to the person you are trading with so they know when they are on-call.
Their support team is really helpful and quick to respond when you open a ticket. There hasn't been an issue that hasn't been resolved in less than a day. They stay really on-top of things.
The options for Threat Intelligence management through notifications could be a little better, including options to forward a link to a TI alert (not requiring login) to those in a TI affected area.
Some improvement in sorting options, although current options are useful.
Better integration with digital signage and other display platforms by providing an option for shortened messaging specifically for these devices as an option in the new notification screen.
While the Workflow's are one of xMatters's strengths, the complexity can make it difficult at times to get things configured properly and get the desired result.
xMatters giving highly rated due to its effectiveness in incident management and service reliability, as well as its strong integrations with other IT management tools. It helps teams proactively prevent outages, resolve incidents faster, and keep stakeholders informed. It's known for its ease of use, fast implementation, and good support
Support from AlertMedia has been ongoing and very accessible. Staff are consistently available and quick to respond. And I was developing an organization-wide training for this system, I called and spoke with a recruiter/trainer who emailed several training slides and helpful tips that I was able to convert into an online training.
Working with xMatters support has been fantastic! Our support rep is very friendly, helpful, and knowledgeable. We get quick response times when asking questions, and when we have more complex problems, it's easy to schedule a call and spend some time working through our issues together. Every time we've had a problem we've been able to get the info we need and get a resolution easily.
AlertMedia was very customer focused. Truly felt like was a very valued customer and willing to "prove out" their systems prior to full commitment to purchase. Willing to go "above and beyond" to show their product. The customer support is truly best in class
I pushed for xMatters over PagerDuty for a couple things. Their sales team showed me everything I needed to hear from how simple their integration would be to our ServiceNow instance. The process flows of what we could do compared to what we have made a world of difference. We had a list of wants we came up with and xMatters delivered on all of them. The use of their app is very user friendly. Of course the cost played a big factor as well. With PagerDuty we basically had the bare minimum so we were limited with what we could do without having to pay more. xMatters was almost half the cost of what we were paying and we got back more in return. Personally, I felt more wanted by xMatters, even by having them a year the account managers check in with us almost bi-weekly. I did not get the same comfort from PagerDuty until we tried cancelling our service with them.
