Alchemer vs. Altova SurveyMaker

SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.

Incentivized

For employee engagement, where you want to learn their complaints or business demands, Altova SurveyMaker will help you. Further, for a comprehensive market research, where clients are many and in different locations, Altova SurveyMaker will act as a suitable data collection tool. The analytical part is also well developed, as there are APIs, working in hand with the tool for reliable reporting.

Incentivized

• Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
• Easy and intuitive survey building.
• Pretty good out-of-the-box survey analysis.

Incentivized

• Altova SurveyMaker coordinates with APIs, and this integration is fruitful.
• The program issues real-time feedback, as it's web based.
• The tool has more than 200 templates, and they are editable.

Incentivized

• Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
• Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
• Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
• Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
• Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.

Incentivized

• The pricing plan is not favorable to the business starters; expensive.
• The lack of a super speedy backup plan discourages us from using Altova SurveyMaker.
• The response team, like customer help, is not speedy enough.

Incentivized

The feature sets, agility, and flexibility remain approachable and incredibly powerful. Support is also very responsive and top notch. Overall, with a bit of basic foundational skills, there are seemingly an unlimited number of use cases for which Alchemer can be leveraged.

Incentivized

Altova SurveyMaker is an active application, giving reliable survey results, and the coordination the program has with different apps makes it stable and reliable. The templates with the application make usage possible, as they have a guide and classes are also online. Altova SurveyMaker has advanced analytical options for statistical inferences and reporting.

Incentivized

Every once in awhile, it is necessary to solicit support. On those occasions, support is extremely responsive and supportive. It has been my experience that [if] they can't walk you through the desired endpoint, they will take a look at your build and remedy for you.

Incentivized

Altova SurveyMaker support is not the best, but sometimes the customer help is ready to help. I would suggest that the developer establish better means of communication between the software users and the customer help or the technical department, so that when a challenge comes, an immediate solution is found.

Incentivized

I liked the interface for SurveyGizmo much more than Qualtrics. You knew a question was adjusted in SurveyGizmo and wouldn't change, but with Qualtric's interface, you had to refresh the account several times sometimes to ensure the question would work appropriately. Also, with SG, there were a lot of easier capabilities, such as changing missing values in bulk, required questions in bulk, etc.

Incentivized

Altova SurveyMaker has an incredible way of designing questionnaires, giving us the chance of collecting the exact information we want. Altova SurveyMaker has almost 200 templates, and, luckily enough, there are editable, allowing us to learn as we do business. The convenience of Altova SurveyMaker is amazing, as it supports even live surveys.

Incentivized

• It has always delivered on all our business objectives. I think that the reason why it's a bit [more] expensive than other providers.
• It has helped us to optimize resources especially man hours involved in survey design.
• It has been a valuable partner in almost all [of] our uses.

Incentivized

• Altova SurveyMaker acts as a major determinant of the decisions we make.
• Altova SurveyMaker effectively communicates with our customers, creating a lead or a relationship.
• Altova SurveyMaker, coordinating with different apps, ensures results we get from surveys are accurate.

Incentivized