Alcatel-Lucent ClearPass Policy Management System vs. Mitratech PolicyHub

If you need a centralized location for policies and procedures, this system is great for the cost and effectiveness. While other systems had more bells and whistles, PolicyHub had everything one needs to maintain their P&Ps without costing a small fortune.

Incentivized

• I've had no real contact from anyone at Mitratech since they took over hitec. Except for an itro call with someone called Justin.

Incentivized

• Lists/Groups. This tab could be more user-friendly.
• Finding the publication list. To find this list, you have to click a few times into the system. It would be nice for this to be a tab on the left-hand side where we could just see a list of what we've published recently. Given that many people have publisher rights, we need to see when things have been pushed out so we can be sure correct follow-up occurs.
• Reporting. This is another tab where you have to click down a few times to get to the real information you are seeking. This could be more user-friendly, but this is only on the administrative side.

Incentivized

As an administrator of the product, it made what should have been quite simple tasks difficult. It served its purpose, but lacked any overall flexibility. My personal experience with the account manager was poor, as they were very unclear about what could be achieved on the platform.

Incentivized

Professional services provided excellent administrator and end-user training. Also, the product is very easy for end users to use so adoptability is very high.

Incentivized

We did not evaluate any other product.

Incentivized

• PolicyHub is a cost-effective solution that allows our company to track and manage the many policies we are required to produce. It has significantly reduced the amount of time and effort it takes to distribute policies to employees corporate-wide.

Incentivized