TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    AkkenCloud

    Score6.9 out of 10
    N/AAkkenCloud is a cloud-based ATS developed by Akken Inc in New Hampshire. This product offers the full suite of features typical of applicant tracking systems: A user-friendly interface and mobile device integration Batch or mass communication with potential candidates via multiple channels such as email or by leveraging its integration with social networking sites (e.g. LinkedIn) Instantaneous posting to multiple job boards Job alerts and category sorted…N/A

    Trakstar Hire

    Score8 out of 10
    N/ATrakstar Hire (formerly RecruiterBox) is a cloud-based ATS boasting a suite of features: a centralized candidate database, batch or mass communication with potential candidates via multiple channels such as email or by leveraging its integration with social networking sites (e.g. LinkedIn), instantaneous posting to multiple job boards, a customizable career page, resume parsing and bulk uploading, and customizable applications including questionnaires. Feedback sharing is facilitated by allowing…N/A
    Pricing
    AkkenCloudTrakstar Hire
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    AkkenCloudTrakstar Hire
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    AkkenCloudTrakstar Hire
    Considered Both Products
    AkkenCloud
    No answer on this topic
    Mitratech
    No answer on this topic
    Key User Insights
    Would buy again
    71%
    Would buy again
    5 Answers
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    80%
    Delivers good value for the price
    4 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    86%
    Happy with the feature set
    6 Answers
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    Features
    AkkenCloudTrakstar Hire
    Recruiting / ATS
    Comparison of Recruiting / ATS features of AkkenCloud and Trakstar Hire
    Feature
    AkkenCloud
    7.7
    8 Ratings
    4% below category average
    Trakstar Hire
    8.5
    11 Ratings
    6% above category average
    Job Requisition Management6.18 Ratings8.410 Ratings
    Company Website Posting8.67 Ratings9.29 Ratings
    Publish to Social Media8.65 Ratings7.37 Ratings
    Job Search Site Posting8.75 Ratings7.58 Ratings
    Resume Management9.47 Ratings8.810 Ratings
    Duplicate Candidate Prevention9.28 Ratings7.811 Ratings
    Candidate Search4.08 Ratings8.510 Ratings
    Applicant Tracking7.58 Ratings9.411 Ratings
    Collaboration4.88 Ratings9.410 Ratings
    Task Creation and Delegation8.27 Ratings7.88 Ratings
    Email Templates8.05 Ratings9.111 Ratings
    User Permissions9.05 Ratings8.611 Ratings
    Notifications and Alerts7.05 Ratings9.410 Ratings
    Reporting8.06 Ratings9.77 Ratings
    Customized Application Form00 Ratings7.110 Ratings
    Best Alternatives
    AkkenCloudTrakstar Hire
    Small Businesses
    Crelate
    Score9.2 out of 10
    Crelate
    Score9.2 out of 10
    Medium-sized Companies
    CareerSiteBuilder
    Score10 out of 10
    CareerSiteBuilder
    Score10 out of 10
    Enterprises
    JobDiva
    Score7.7 out of 10
    JobDiva
    Score7.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AkkenCloudTrakstar Hire
    Likelihood to Recommend
    6.0
    (13 ratings)
    8.8
    (11 ratings)
    Likelihood to Renew
    7.6
    (5 ratings)
    1.0
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    Performance
    6.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    2.0
    (3 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    6.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    AkkenCloudTrakstar Hire
    Likelihood to Recommend
    AkkenCloud
    I don't know many other scenarios, as I have been with this company for 13 years and in this industry for roughly 25 years. It is a tool that is well suited for our company and this industry in general. As a staffing company, you can accomplish nearly everything imaginable with this tool. The only area I have seen that might not be ideal is if you wanted to run all kinds of metrics. You can run a variety of reports in Akken, the data fields are limited sometimes and one would think that wouldn't need to be the case. You should be able to put whatever data you want in any field to create the report you need.
    Incentivized
    Read full review
    Mitratech
    Before, it was a nightmare of spreadsheets, email templates, and needless to say, many many applicants fell through the cracks or left with a bad impression of our firm due to the poor communication. With Trakstar, we're able to easily track where every applicant is in the funnel, collect information on how they are doing, and manage the whole communication process. I love being able to work in both Gmail and in their software and I love how it tracks the conversations so that I can easily go back and review where things are with any given applicant. That said, the product is more geared toward someone that is hiring for one person per role. We make it work, but there is a lot of functionality that doesn't get used because of that
    Incentivized
    Read full review
    Pros
    AkkenCloud
    • Automatically keeps a record of activities such as email conversations related to a candidate.
    • Time and date stamp on events logged to a candidate and customer is a great resource.
    • Completing full company profiles with all contacts is very helpful for later efficiency.
    Incentivized
    Read full review
    Mitratech
    • You can create your own fully customized job board, so that you have indefinite openings for different types of jobs, and so that all interested parties can apply to meet certain openings. This is an excellent way to organize each candidate from the beginning.
    • Recruiterbox lets us program our own workflows within the platform, which are useful to better define the work organization that must be in place for all recruiting processes to meet the right requirements, and this is reflected in improved reporting.
    • The platform automatically creates analyses based on the resumes of each candidate, so that, depending on each resume, they are shown offers that are fully compatible with their type of employee and their previous work operations.
    • We like the customer service offered by Recruiterbox, which has been able to meet our employment needs in a short time and in a mostly accurate way. Thanks to this, we were able to solve the usage error we had with the platform and our current results are much more profitable in terms of analytics of recruitment operations.
    • Recruiterbox is an exemplary service in terms of usability mechanics, with an extraordinary ease of application and a deployment that allows us to work on different platforms without any usability problems or labor errors, as with most human talent services nowadays.
    Incentivized
    Read full review
    Cons
    AkkenCloud
    • This is the worst ATS I've ever used. It's hard to find what you need. It's not set up in a coherent manner and things are all over the place.
    • I have to download a resume just to view it.
    • The parse function only works in Internet Explorer and it works poorly then. Makes it impossible to tell if its actually a duplicate because it flags everything.
    • No section for meaningful notes. Notes are all just reports of action.
    • No way to make it efficient for direct hires. All geared towards staffing so it makes you fill out non-sense information that will be inaccurate and irrelevant just to satisfy field requirements.
    Incentivized
    Read full review
    Mitratech
    • The interface isn't dazzling. But it's clean. Perhaps there's some opportunity to sexy up the UI.
    • The labeling was a bit awkward, and doesn't work so cleanly when you forward a candidate to the data store, via the application email. For example, you can add the candidate manually using the web-based UI, or you can forward an application from your email client to an email alias. Also, the conversion from email-to-"creation of candidate profile" was not entirely great. But it was close enough to get the name logged in there. You just have to properly label and format the profile later, if you want the candidate repository to be well sorted and easily searchable.
    • You cannot transfer jobs from one account to another. What I mean by this is: If you have multiple organizations within a single tenant, you can move the position within that tenant. But let's say you and a colleague signed up separately, and want to merge candidate databases and job settings. It's a no go. You'll have to do a bulk import. Which kind worked out to be an imperfect migration for us.
    Incentivized
    Read full review
    Likelihood to Renew
    AkkenCloud
    There is no reason for us to make a switch. Everybody in the office is familiar with it and it allows us to get our work done faster. There are no pressing issues that would warrant a change at this point
    Incentivized
    Read full review
    Mitratech
    We have not renewed our subscription for Recruiterbox. Although it is a great platform with great customer service, it does not have the functionality our company needs to be able to scale and there weren't plans to develop that functionality soon.
    Incentivized
    Read full review
    Usability
    AkkenCloud
    Akken is quite easy to use however there are a few more complex functions or multi steps to go through to run reports and find historic information.
    Incentivized
    Read full review
    Mitratech
    Recruiterbox is extremely easy to use and to learn. The only function that is difficult to use, even once you have the hang of the system, is reporting.
    Incentivized
    Read full review
    Performance
    AkkenCloud
    It's an average tool. The calendar function isn't great, email is slow, and there always seem to be day-to-day issues. The functionality is mostly there for a staffing firm, but there are plenty of areas of improvement still needed
    Incentivized
    Read full review
    Mitratech
    No answers on this topic
    Support Rating
    AkkenCloud
    The best support we have received has been from sales. Customer success is pretty much a joke. We have been yelled at by customer success reps; been told to take a screenshot of something we are not seeing; been told there are no issues on there in when Akken hadn't been working for hours, only to have it magically fixed shortly after we reported the problem; and been told engineering was working on a problem for weeks without resolution. If you are going to be working with IT Staffing companies, you have to understand that we have a modicum of knowledge in IT, and you can't BS us. Honesty will get you a lot farther than stringing us along with BS.
    Incentivized
    Read full review
    Mitratech
    The customer service has always been fantastic. We were always taken care of and no issue or problem went unsolved.
    Incentivized
    Read full review
    Implementation Rating
    AkkenCloud
    Encourage your team to watch the training videos available.
    Incentivized
    Read full review
    Mitratech
    No answers on this topic
    Alternatives Considered
    AkkenCloud
    We preferred the ability to go with Mac computers. That was the number one selling point for us. Besides that we liked the ease of the product. The email interface looked exactly like Outlook. The calendar the same. The price was also a big selling point. It came in slightly cheaper than Bullhorn and other systems and in our opinion a better product.
    Incentivized
    Read full review
    Mitratech
    Recruiterbox does not have as many features as other products I have used, however I would rate it very strong for ease of use. If you need something simple & out of the box, I had no complaints. I also experienced very few, if any, bugs while using the product.
    Incentivized
    Read full review
    Return on Investment
    AkkenCloud
    • Sometimes the system is slow and the process of hiring someone is lengthy so it takes a long time to complete it so it takes away from other things I could be working on
    • It’s easy and quick to manage candidates to show what process they’re in
    Incentivized
    Read full review
    Mitratech
    • By automatically managing the recruitment process, the tool frees up the working time of different employees, which is reflected in efficiency and performance in the working day.
    • The use of Recruiterbox allowed us to generate fewer expenses in paperwork or recruitment systems, which is specifically noticeable in accounting.
    Incentivized
    Read full review
    ScreenShots