TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    AiSensy

    Score8 out of 10
    N/AOfficial WhatsApp Business API based Marketing platform allowing users to: Broadcast promotional messages to up to 1,00,000 users in one go, Install AI-based WhatsApp Chatbots and, Enable multiple Live Human-Agent based Customer Support on WhatsApp It is designed to support startups, small, medium & enterprise level businesses who wish to implement customer engagement & boost sales & ROI with WhatsApp Marketing.

    $20

    per month

    Trengo

    N/AN/ATrengo is a customer communication platform used to streamline communication channels into one inbox for team collaboration, automated conversations and to deliver amazing customer experiences. This one inbox for customer contact channels supports social messaging (like WhatsApp), Chat, Email, Voice & Text.

    $22

    per month per agent

    Pricing
    AiSensyTrengo
    Editions & Modules
    No answers on this topic
    Grow
    $22
    per month per agent
    Scale
    $35
    per month per agent
    Enterprise
    $47
    per month per agent
    Offerings
    Pricing Offerings
    AiSensyTrengo
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details20-25% discount for annual pricing.
    More Pricing Information
    Features
    AiSensyTrengo
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of AiSensy and Trengo
    Feature
    AiSensy
    7.0
    1 Ratings
    17% below category average
    Trengo
    -
    Ratings
    Chat history and transcripts7.01 Ratings00 Ratings
    Chat reporting7.01 Ratings00 Ratings
    Chat and web analytics7.01 Ratings00 Ratings
    Best Alternatives
    AiSensyTrengo
    Small Businesses
    ZoomInfo Chat
    Score7.6 out of 10
    No answers on this topic
    Medium-sized Companies
    SAP Conversational AI (discontinued)
    Score6.8 out of 10
    Quadient Inspire
    Score8.6 out of 10
    Enterprises
    AWS Chatbot
    Score9.4 out of 10
    Quadient Inspire
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AiSensyTrengo
    Likelihood to Recommend
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    AiSensyTrengo
    Likelihood to Recommend
    AiSensy
    - If you are ecommerce, then definately it can help you in your product/brand promotion. - It can help in selling products on whatsapp. - If you need to communicate important information to your user eg. Payment failed etc, that all can be done very effectively here.
    Incentivized
    Read full review
    Trengo
    No answers on this topic
    Pros
    AiSensy
    • It helps in sending predefined template messages to customer, which servers can trigger on particular events.
    • Their Support team is very good.
    • They Helped us in getting Verified Green tick from Facebook.
    • It manages marketing campaigns very well.
    Incentivized
    Read full review
    Trengo
    No answers on this topic
    Cons
    AiSensy
    • Management of Templates is complex.
    • Approval process of templates messages is complex and takes time.
    Incentivized
    Read full review
    Trengo
    No answers on this topic
    Alternatives Considered
    AiSensy
    In my experience, Messagebird is very costly, not suitable for Indian companies. In my opinion, Pathetic support. And they even charge hefty setup fee. AiSensy, no setup fee and easy to start.
    Incentivized
    Read full review
    Trengo
    No answers on this topic
    Return on Investment
    AiSensy
    • It has positive impact on overall business, as user feels connected if communicated properly.
    • Chat support helps increasing efficiency of support team.
    Incentivized
    Read full review
    Trengo
    No answers on this topic
    ScreenShots

    AiSensy Screenshots

    Screenshot of Use Case- Recover 45-60% Abandoned CartsScreenshot of AiSensy App- Live Chat InterfaceScreenshot of AiSensy App- Contacts Page InterfaceScreenshot of AISensy App- WhatsApp Broadcast & API Campaigns Page InterfaceScreenshot of AiSensy App- Manage PageScreenshot of AiSensy App- Integrations Page