airfocus vs. WalkMe

Airfocus is as well suited for large product teams that have several members working on the same product line as it is for a product team of one. For large teams, the collaboration tools that come in the out-of-the-box solution act as a huge timesaver. Frankly speaking, it will help eliminate a lot of resource-intensive face-to-face meetings. For individual managers, the visualization tools can really help organize disparate ideas into a cohesive product roadmap.

One flaw of airfocus is that it fails to live up to its ultimate utility because–like many SaaS products–it is dependent on the entire team, to include all stakeholders, to buy into the solution if it is to be a true one-stop solution for product roadmapping. However, there is no denying it greatly helps in getting teams a little bit closer to the goal of effective collaboration.

Incentivized

WalkMe is a great tool to support digital transformation efforts at an organization--it can reduce the training/learning time for both the users and the creators. It can also support onboarding, change management, data integrity, and creating a seamless connection between platforms and many others. It's not a tool for simple, intuitive platforms that do not change frequently.

• Scalable.
• Multiple integrations, including Jira, Trello, Monday.com and more...
• Help run our sprints.

Incentivized

• No more communicating via email - conditional shoutouts to relay a message
• Automating processes to increase productivity and reduce frustration
• Fabulous analytics
• Training at the point of need - no more searching for the relevant training elsewhere
• Adding a link to automatically start any WalkMe solution from anywhere using 'Permalinks' is great!

• Sharing of finished products (e.g., road maps) via downloading or PDF docs could be a bit less high touch than they currently are. The product works best when all stakeholders have a seat but not all stakeholders (i.e. non-product team members) like to work that way, exporting options for them could be better.
• Customization (look & feel) options are pretty limited.
• JIRA integration only works for JIRA in the cloud customers.

Incentivized

• I would like to see some way to manage versions of the help from release to release, as currently the only way to see/roll a help item back to a time in the past is to revert to that time.
• We had run into some issues with duplicating images in the Assets Library, but that has just been fixed!

WalkMe has done a great job of making their tool easy to use. However because it is a Firefox plugin it causes me to need another browser and sacrifice the left 2 - 3 inches of my display, when working on a laptop this makes it a bit painful. Also when publishing you can organize your list of walk-thrus, the window size is small and limited to the constraints of the WalkMe tool.

Incentivized

It seems like a small team, but they're very responsive even though they're in Europe, and we're in the US.

Incentivized

The WalkMe Support Team was phenomenal. My support rep made a genuine effort to ensure my success with using the WalkMe Software. She was kind, patient, and very knowledgeable on the software. If there was a question she did not know the answer too, she would find the answer and get back to me as soon as possible

Incentivized

It's easy to use, it's customizable. It is ideal for managing multiple product lists, it is transparent and helps keep any work team centralized. It has an intuitive interface, special to track the time to our established goals.

Incentivized

I couldn't successfully implement this product for trial and found support help was delayed. In comparison, despite also being based in another country, WalkMe's support was quick to help with queries and always eager to address the issue and go above and beyond to make sure I had the information I needed.

Incentivized

• We know exactly what the impact/effort is of our projects, so we don't waste time on projects or features that won't drive meaningful revenue or increased brand affinity.

Incentivized

• 79% of our customers using a walk-thru agree that it has made it easy to handle their issue.
• WalkMe has helped us lower costs associated with phone and ticket based support. Using WalkMe to promote self help over ticket creation has reduced our ticket contacts by 50%.
• Many on our development team are leery of WalkMe. It is allowing someone outside of their department access to modify the user experience. However our leadership teams have been onboard with it.

Incentivized