Aircall vs. Vonage Contact Center

Aircall is great for anyone who has multiple team members calling from the same number or a team that needs to call from many different numbers. The way Aircall allows users to organize people and numbers is extremely customizable and efficient. I think just about any business could benefit from using Aircall and highly recommend it!

Incentivized

If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for

Incentivized

• Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
• Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
• Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.

Incentivized

• The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
• ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
• ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.

Incentivized

• No schedule for bank holidays
• No feature to update more than one phone line at the same time
• Admins don't have access to the timeline of a call to see with which agent it rang
• Missing agent-specific stats when your phone lines are organized in teams
• If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold

Incentivized

• Texting issue - I am experiencing a texting issue where a small number of messages are not being delivered. Out of every 100 texts I send, about 4 or 5 fail to deliver. I am not sure what the cause is, but overall, I am satisfied with the service.

Incentivized

I give this rating as aircall is very easy to use but also lacks a parallel dialing feature which makes it slower to use. aircall has a pretty seamless integration with salesforce which is helpful. For the cost it is definitely very reasonable but it also lacks a live coaching/listening feature which is very valuable as a manager.

Incentivized

I provide this rating based on my overall experience using Aircall. I have used it on my previous company as well and that being said, it is a proof that Aircall is a great tool to use in contact centers and with B2B businesses that has direct communication with clients.

I have used other similar tool in past but I feel Vonage Contact Center is the best one so far.

We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.

Incentivized

I have personally not used their support, but I hear from our admin that it is good.

Incentivized

I am not the right person to answer this because I don't make the purchase decisions within our company. I have worked with several companies, and every one of them has their tools. I particularly liked Aircall among all of them because of the different reasons I have already mentioned before.

Incentivized

Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce. Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.

Incentivized

• Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
• Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
• The only positive impact has been the collaborative experience and being able to maintain a virtual office

Incentivized

• It really put a hold on our move off our PBX. Too many issues with the first group, we had to re-evaluate and pick another solution
• A lot of lost time in employee productivity and not as efficient on their own
• Did improve inbound calling to the toll free with optimal routing for customers

Incentivized