Aircall vs. DialSource

Aircall is great for anyone who has multiple team members calling from the same number or a team that needs to call from many different numbers. The way Aircall allows users to organize people and numbers is extremely customizable and efficient. I think just about any business could benefit from using Aircall and highly recommend it!

Incentivized

A software that I highly recommend. We all managed to learn how to use it and in a short time we were already increasing the number of daily calls handled. Customers also increased and the performance of the agents increased by 100%, and that is why we did not change our call software.

Incentivized

• Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
• Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
• Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.

Incentivized

• Helps with dialing pre-set client lists.
• Helps create a clear handoff between team members due to automated profile documentation.

Incentivized

• No schedule for bank holidays
• No feature to update more than one phone line at the same time
• Admins don't have access to the timeline of a call to see with which agent it rang
• Missing agent-specific stats when your phone lines are organized in teams
• If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold

Incentivized

• I would like to see the inclusion of being able to not only record the call, but the transcript of the call, to have more control.
• Integrations with social networks and other channels would be very important to not depend on other software.
• It is not as intuitive and easy to use at first as I would like so that all employees can quickly start using it.

Incentivized

I give this rating as aircall is very easy to use but also lacks a parallel dialing feature which makes it slower to use. aircall has a pretty seamless integration with salesforce which is helpful. For the cost it is definitely very reasonable but it also lacks a live coaching/listening feature which is very valuable as a manager.

Incentivized

I provide this rating based on my overall experience using Aircall. I have used it on my previous company as well and that being said, it is a proof that Aircall is a great tool to use in contact centers and with B2B businesses that has direct communication with clients.

We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.

Incentivized

If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself.

Incentivized

I am not the right person to answer this because I don't make the purchase decisions within our company. I have worked with several companies, and every one of them has their tools. I particularly liked Aircall among all of them because of the different reasons I have already mentioned before.

Incentivized

DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.

Incentivized

• Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
• Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
• The only positive impact has been the collaborative experience and being able to maintain a virtual office

Incentivized

• Thanks to DialSource we have been able to improve the performance of our employees and serve more customers in less time. The staff has learned to efficiently use all channels of communication with customers and provide them with timely responses to their requests.

Incentivized