AHEAD vs. Trustwave Managed Detection and Response

They are easily our go to company for anything revolving around VMware suite, whether that is infrastructure related, automation related, or monitoring related. It's a no brainier to get their assistance with a lot of tasks as they can competently implement complex designs. Also on the storage architecture side they are great. I'm sure there is much more but for my team we mainly leverage them in these areas.

Incentivized

The company has become a true believer in Trustwave services because they ensured the solution we implemented addressed our specific requirements. Adopting this platform provided significant improvement in visibility with a user-friendly dashboard and now the company can take greater control internally when investigating an alert and analyzing data over time

Incentivized

• The provided pre-req documentation was thorough and well thought out, making it easy to jump into the project.
• The design session to gather our requirements was very helpful, Sovereign's familiarity with the vRealize product line along with diagramming our desired layout confirmed our decision to bring in assistance with the project.
• When we ran into some issues with Sovereign's custom code their development team was on top of it and solved the issue in a matter of a few days.

Incentivized

• Manages and monitors traffic to provide security
• Reports in timely manner on all incidents
• Web portal access to review reports and suggestions

Incentivized

• Coordination of product orders with the vendor although I think the vendor is the bigger issue. Insuring delivery time frames are met is of great importance with these kinds of projects.
• Communication between scheduled project meetings. There could be more contact between meetings.
• Provide a customer portal for project tracking.

Incentivized

• There is no option to include rules type functions, which would be very useful to save configuration time.
• The support is not as helpful as I would like, nor its documentation.
• A friendly graphical interface would be very well accepted.

Incentivized

I would not call it training, rather would call it knowledge transfer.

Incentivized

Having extensive pre-implementaton dialogue really made the process much smoother. We had most of our bases covered and were ready for the equipment installation/implementation, except for the previously mentioned network configuration issues that arose.

Incentivized

We have not really looked at other products.

Incentivized

• Protects valuable data and defends against increasingly sophisticated threat actors
• We have achieved increase in customer trust and distinguished the company from our main rival
• Freed the company's roughly 10 employees to focus on expanding the business internationally

Incentivized