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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agorapulse

    Score8.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    Agorapulse is a social media management tool that aims to help mid-sized businesses and agencies better manage their Facebook, Twitter, TikTok, Instagram, LinkedIn, and YouTube activity. This social media management tool allows users to post content, engage with their community, and download reports from a single dashboard that is designed to be intuitive. Conversations are captured with the inbox -- depending on the social network, it captures comments, mentions, direct/private…

    $49

    per user

    Shoutlet (Discontinued)

    Score2 out of 10
    N/AShoutlet is a cloud-based social relationship platform that enables marketers to publish, engage and measure social marketing campaigns and activities on social media platforms such as Facebook, Twitter, LinkedIn, Foursquare, Google+, and YouTube. The product’s focus is on quantifying return on social, integrating social data into business and scaling social across the enterprise. Features include tools for social CRM, creative design, social listening, ads, workflow management, contest design…N/A
    Pricing
    AgorapulseShoutlet (Discontinued)
    Editions & Modules
    Standard
    $99
    up to 10 profiles
    Professional
    $149
    up to 10 profiles
    Advanced
    $199
    per month up to 10 profiles
    Custom
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    AgorapulseShoutlet (Discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll plans are free for 30 days. Additional profiles cost $15/profile.
    More Pricing Information
    Community Pulse
    AgorapulseShoutlet (Discontinued)
    Considered Both Products
    Agorapulse
    No answer on this topic
    Khoros (Formerly Spredfast + Lithium)
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    54 Answers
    No answers on this topic
    Delivers good value for the price
    94%
    Delivers good value for the price
    47 Answers
    No answers on this topic
    Happy with the feature set
    95%
    Happy with the feature set
    52 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    45 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    51 Answers
    No answers on this topic
    Features
    AgorapulseShoutlet (Discontinued)
    Listening/monitoring
    Comparison of Listening/monitoring features of Agorapulse and Shoutlet (Discontinued)
    Feature
    Agorapulse
    8.5
    181 Ratings
    10% above category average
    Shoutlet (Discontinued)
    8.0
    1 Ratings
    4% above category average
    Boolean keyword searches9.3151 Ratings00 Ratings
    Filtering out noise/spam7.9153 Ratings8.01 Ratings
    Broad channel coverage8.22 Ratings00 Ratings
    Publishing
    Comparison of Publishing features of Agorapulse and Shoutlet (Discontinued)
    Feature
    Agorapulse
    8.5
    250 Ratings
    6% above category average
    Shoutlet (Discontinued)
    8.3
    1 Ratings
    3% above category average
    Content planning and scheduling9.3247 Ratings8.01 Ratings
    Audience targeting8.7160 Ratings8.01 Ratings
    Content optimization7.31 Ratings00 Ratings
    Workflow management8.7210 Ratings9.01 Ratings
    Engagement
    Comparison of Engagement features of Agorapulse and Shoutlet (Discontinued)
    Feature
    Agorapulse
    8.3
    245 Ratings
    5% above category average
    Shoutlet (Discontinued)
    9.0
    1 Ratings
    13% above category average
    Automated routing and prioritization7.742 Ratings9.01 Ratings
    Customer interaction histories8.6222 Ratings9.01 Ratings
    Bulk actions8.6203 Ratings00 Ratings
    Marketing
    Comparison of Marketing features of Agorapulse and Shoutlet (Discontinued)
    Feature
    Agorapulse
    7.6
    142 Ratings
    2% below category average
    Shoutlet (Discontinued)
    8.7
    1 Ratings
    12% above category average
    Lead generation7.4110 Ratings8.01 Ratings
    Content marketing7.98 Ratings9.01 Ratings
    Paid media management8.21 Ratings00 Ratings
    Campaigns and promotions6.9119 Ratings9.01 Ratings
    Channel coverage/integration
    Comparison of Channel coverage/integration features of Agorapulse and Shoutlet (Discontinued)
    Feature
    Agorapulse
    8.7
    255 Ratings
    3% above category average
    Shoutlet (Discontinued)
    9.0
    1 Ratings
    7% above category average
    Twitter8.5228 Ratings9.01 Ratings
    Facebook9.4255 Ratings9.01 Ratings
    LinkedIn9.3104 Ratings9.01 Ratings
    Google+7.25 Ratings9.01 Ratings
    Instagram9.3241 Ratings00 Ratings
    Pinterest9.11 Ratings00 Ratings
    YouTube8.127 Ratings00 Ratings
    Reporting/analytics
    Comparison of Reporting/analytics features of Agorapulse and Shoutlet (Discontinued)
    Feature
    Agorapulse
    9.2
    229 Ratings
    15% above category average
    Shoutlet (Discontinued)
    7.7
    1 Ratings
    3% below category average
    Campaign success analytics9.4198 Ratings8.01 Ratings
    Real-time tracking9.7195 Ratings8.01 Ratings
    Competitor analysis8.4161 Ratings7.01 Ratings
    Account management
    Comparison of Account management features of Agorapulse and Shoutlet (Discontinued)
    Feature
    Agorapulse
    9.0
    244 Ratings
    12% above category average
    Shoutlet (Discontinued)
    -
    Ratings
    Role-based user permissions & privileges9.3228 Ratings00 Ratings
    Mobile access8.7215 Ratings00 Ratings
    User Ratings
    AgorapulseShoutlet (Discontinued)
    Likelihood to Recommend
    9.5
    (342 ratings)
    8.0
    (25 ratings)
    Likelihood to Renew
    9.1
    (87 ratings)
    1.3
    (24 ratings)
    Usability
    8.6
    (66 ratings)
    7.7
    (4 ratings)
    Availability
    9.1
    (3 ratings)
    7.3
    (1 ratings)
    Performance
    8.2
    (2 ratings)
    7.3
    (1 ratings)
    Support Rating
    8.7
    (69 ratings)
    7.3
    (1 ratings)
    Online Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.3
    (6 ratings)
    -
    (0 ratings)
    Configurability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    4.6
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    AgorapulseShoutlet (Discontinued)
    Likelihood to Recommend
    Agorapulse
    Agorapulse has been a huge benefit to us as a business and is the most comprehensive platform we've used, having previously been with Hootsuite and ContentCal. It is likely to be better for companies that are managing multiple social profiles and want to consolidate these into one manageable platform. Given the amount of features it provides, it might not be suitable for individuals. The reporting is a fantastic part of the platform, which includes brand awareness for certain profiles, the best time to post for engagement, and details that all help with strategising. The inbuilt link shortening and tracking is useful, we've set this up and need to explore its capabilities further. Overall, we would recommend Agorapulse and it's a great asset to our business.
    Incentivized
    Read full review
    Khoros (Formerly Spredfast + Lithium)
    No answers on this topic
    Pros
    Agorapulse
    No answers on this topic
    Khoros (Formerly Spredfast + Lithium)
    No answers on this topic
    Cons
    Agorapulse
    No answers on this topic
    Khoros (Formerly Spredfast + Lithium)
    • I would like to see Shoutlet improve the usability of their "Shoutlet Profiles" module. It has improved over time, but I would like to see more individual user metrics such as affinity, time spent engaged per user, and monthly interactions by user.
    • I would also like to see Shoutlet redesign their "manage urls" module and URL shortener. The shortener works well, but I would like the interface to be more user friendly, and be able to access it throughout the rest of the tool. Perhaps in a slide out drawer.
    • Unfortunately, Shoutlet does not offer a Pin scheduling tool at this time. This would be a HUGE asset for them to have.
    Read full review
    Likelihood to Renew
    Agorapulse
    The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
    Incentivized
    Read full review
    Khoros (Formerly Spredfast + Lithium)
    While I do not have direct control over the renewal of our contract, I am definitely lobbying to not only renew the contract, but expand our contract with Shoutlet to include more of our company's accounts in our Shoutlet account for the many reasons already stated. By pulling all of our accounts, pages and platforms into one media management tool, we'll be able to better serve our fans, members, patients and employees. It will cut down time it takes for us to post across our entire company's breadth of social media options while sharing more easily between locations and entities. For medium and large scale enterprises, Shoutlet is hard to beat.
    Read full review
    Usability
    Agorapulse
    Any time I onboard a new team member, they are very quick to adapt to Agora's user interface and therefore require a very quick onboarding process from me, which is a massive plus. While I think having an all-in-one platform would be ideal, there is something to be said about only having a few bells and whistle so that my team can focus on what is most important to us and our clients, content
    Incentivized
    Read full review
    Khoros (Formerly Spredfast + Lithium)
    While some things do require a little training, a quick phone training session or reading an online guide usually suffices. I've never needed multiple training sessions for any part of Shoutlet. As someone with very little coding/programming background (read: absolutely none), I am always able to accomplish what is needed without feeling over my head or needing help.
    Read full review
    Reliability and Availability
    Agorapulse
    Agorapulse occasionally has outages or shuts down. It never interferes with my use of the application or any of my posts
    Incentivized
    Read full review
    Khoros (Formerly Spredfast + Lithium)
    No answers on this topic
    Performance
    Agorapulse
    Agorapulse has generally had great performance. Occasionally I have issues with my videos being posted on Instagram. I still am not sure why. the format of the videos is the same as the videos that are going through.
    Incentivized
    Read full review
    Khoros (Formerly Spredfast + Lithium)
    In general, the software works really well. I get weird errors for time to time. Tech Therapy does a great job helping when things go awry
    Read full review
    Support Rating
    Agorapulse
    The support from Agorapulse is excellent. Any time we have made contact they have been quick to reply, and given added extra information to help. The initial sales experience was also good. Not pushy like a lot of other companies, more that they would like to help. And they certainly did for us at a difficult time which built a fantastic relationship with us from the very start. Communication is great too, with just the right amount of emails and updates. Overall we feel that they genuinely care about their clients and users.
    Incentivized
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    Khoros (Formerly Spredfast + Lithium)
    I feel that the level of support I get from Shoutlet is far beyond the level of support I've received from other companies in a variety of services. It would be nice to have a regular update from Tech Therapy that lists out any potential bugs they're working to fix for the various browsers they support. Sometimes I wonder if I'm experiencing an issue simply because I use Firefox vs. Chrome.
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    In-Person Training
    Agorapulse
    I did not train in person
    Incentivized
    Read full review
    Khoros (Formerly Spredfast + Lithium)
    No answers on this topic
    Online Training
    Agorapulse
    The staff walked me through the whole platform and asked me if I had any questions. They were very helpful in answering any questions I had.
    Incentivized
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    Khoros (Formerly Spredfast + Lithium)
    No answers on this topic
    Implementation Rating
    Agorapulse
    Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
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    Khoros (Formerly Spredfast + Lithium)
    No answers on this topic
    Alternatives Considered
    Agorapulse
    Want to post the same content on different profiles? Don't duplicate your posts, you can just select what platform to post them onto! You can even change around the copy/hashtags/etc to optimize the posts for each platform.
    Incentivized
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    Khoros (Formerly Spredfast + Lithium)
    Shoutlet is infinitely more advanced than SocialMadeSimple. It is a much more complex and in-depth platform. We actually changed to SocialMadeSimple after Shoutlet and I miss how easy to use and advanced it was in comparison. It was a money decision but if they were the same price, I would absolutely insist we go back
    Incentivized
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    Scalability
    Agorapulse
    I'm not sure I understand what is meant by scalability.
    Incentivized
    Read full review
    Khoros (Formerly Spredfast + Lithium)
    No answers on this topic
    Return on Investment
    Agorapulse
    • It has saved our company a lot of time digging through all different social medias to be responsive to consumers
    • It has helped us be more responsive to prospects, so better lead generation
    • Agorapulse allows us to be in touch quicker with our prospects, meaning better lead to appointment generation as well.
    Incentivized
    Read full review
    Khoros (Formerly Spredfast + Lithium)
    • Allows our small staff to provide our clients with world-class service and data.
    • Exponentially improved fan base expansion for our clients.
    • Rapid response for customer service issues for clients - allowing us to help our clients prevent their social media presence from becoming the Complaint Department, rather a true community of fans and supporters of a brand.
    Read full review
    ScreenShots

    Agorapulse Screenshots

    Screenshot of Through a bulk or one-by-one upload, queued content can be organized into categories that make sense for the business and content strategy. Download a CSV of the queued content to share with teammates or clients.Screenshot of Agorapulse's reports helps to discover trends in a company's social media performance and offers actionable tips to optimize its social presence.Screenshot of The tool's built-in CRM keeps track of fans and followers (and detractors).Screenshot of Agorapulse's reports helps to discover trends in a company's social media performance and offers actionable tips to optimize its social presence.Screenshot of A drag-and-drop calendar displays at glance published, scheduled, queued, and assigned content. Hovering on a date instantly creates content for that day.Screenshot of The Agorapulse  inbox captures incoming conversations for each social profile. Users can get CRM data on who is sending messages, and send them a saved reply or assign the conversation to a teammate.