Agiline CRM vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Agiline CRM
Score 8.1 out of 10
N/A
Agiline CRM is a customer relationship management (CRM) software. It is built around features like sales automation, marketing automation, customer service / help desk, and contact management.N/A
Veeva CRM
Score 8.4 out of 10
N/A
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
Pricing
Agiline CRMVeeva CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Agiline CRMVeeva CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Agiline CRMVeeva CRM
Features
Agiline CRMVeeva CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Agiline CRM
9.2
Ratings
18% above category average
Veeva CRM
9.1
Ratings
17% above category average
Customer data management / contact management9.00 Ratings10.00 Ratings
Workflow management9.00 Ratings9.00 Ratings
Territory management10.00 Ratings7.00 Ratings
Opportunity management9.00 Ratings8.00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.00 Ratings10.00 Ratings
Contract management9.00 Ratings10.00 Ratings
Quote & order management10.00 Ratings9.00 Ratings
Interaction tracking9.00 Ratings10.00 Ratings
Channel / partner relationship management9.00 Ratings9.00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Agiline CRM
9.3
Ratings
21% above category average
Veeva CRM
9.3
Ratings
21% above category average
Case management10.00 Ratings10.00 Ratings
Call center management9.00 Ratings8.00 Ratings
Help desk management9.00 Ratings10.00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Agiline CRM
9.5
Ratings
22% above category average
Veeva CRM
8.5
Ratings
11% above category average
Lead management10.00 Ratings9.00 Ratings
Email marketing9.00 Ratings8.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Agiline CRM
9.3
Ratings
20% above category average
Veeva CRM
9.7
Ratings
24% above category average
Task management9.00 Ratings10.00 Ratings
Billing and invoicing management10.00 Ratings10.00 Ratings
Reporting9.00 Ratings9.00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Agiline CRM
9.0
Ratings
17% above category average
Veeva CRM
8.7
Ratings
14% above category average
Forecasting9.00 Ratings8.00 Ratings
Pipeline visualization9.00 Ratings9.00 Ratings
Customizable reports9.00 Ratings9.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Agiline CRM
8.5
Ratings
13% above category average
Veeva CRM
8.8
Ratings
16% above category average
Custom fields9.00 Ratings8.00 Ratings
Custom objects8.00 Ratings7.00 Ratings
Scripting environment8.00 Ratings10.00 Ratings
API for custom integration9.00 Ratings10.00 Ratings
Security
Comparison of Security features of Product A and Product B
Agiline CRM
9.0
Ratings
8% above category average
Veeva CRM
9.5
Ratings
13% above category average
Single sign-on capability9.00 Ratings9.00 Ratings
Role-based user permissions9.00 Ratings10.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Agiline CRM
9.5
Ratings
26% above category average
Veeva CRM
8.5
Ratings
15% above category average
Social data10.00 Ratings8.00 Ratings
Social engagement9.00 Ratings9.00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Agiline CRM
9.5
Ratings
26% above category average
Veeva CRM
9.0
Ratings
20% above category average
Marketing automation9.00 Ratings9.00 Ratings
Compensation management10.00 Ratings9.00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Agiline CRM
9.0
Ratings
20% above category average
Veeva CRM
10.0
Ratings
31% above category average
Mobile access9.00 Ratings10.00 Ratings
Best Alternatives
Agiline CRMVeeva CRM
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
Enterprises
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Agiline CRMVeeva CRM
Likelihood to Recommend
9.0
(0 ratings)
9.0
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
Agiline CRMVeeva CRM
Likelihood to Recommend
Agiline CRM is a tool one must have installed in their company in order to manage and strengthen the bond with their clients. How cool is that to use a tool which is user-friendly and is helping you in almost everything. Its contact management feature is amazing along with the marketing automation feature. Agiline CRM is a tool that has made Customer relation management quite handy.
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Veeva CRM is best used in areas of Pharma companies or Animal Health based organizations. It adapts to the Health regulations which makes it easier for inventory and order management.
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Pros
  • Its marketing automation feature is fast and dynamic.
  • It has the capacity to hold many contacts intact and manages them amazingly.
  • Its interface is easy and not complex for beginners.
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  • iPad views are easy to navigate
  • Sharing of media within platform helps keep record of what materials were used in the interactions
  • Data extraction via API is easy
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Cons
  • I have found its import of contacts quite complex.
  • It doesn’t work well with some of the browsers.
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  • The UI is a bit outdated and the system is somewhat lacking flexibility overall
  • The reporting functionalities are very limited - it's great to gather data but a 3rd party solution is needed to get some meaning out of it
  • Pricing. Veeva are big and therefore not that flexible. This does not make them the most small/midsize customer friendly
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Usability
Agiline CRM is [a] well-designed tool for marketing automation and for Contact management my overall experience is great with it. The customer support of Agiline is amazing. We had to get in contact
with them twice and found them highly responsive and professional people
having complete command of the product which eventually facilitated us
in solving our problem.
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No answers on this topic
Support Rating
Its features like sales automation have helped in saving our time and with the help of this tool, we can keep the data of our loyal clients safe in one place. It has multiple features to facilitate one's experience. But its price is not good. Agiline CRM is a tool that has made customer relation management quite handy.
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No answers on this topic
Alternatives Considered
Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to understand.
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As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
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Return on Investment
  • Its customer service is perfect and gives timely responses.
  • Price is unfair and should be decreased.
  • Not browser friendly.
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  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
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ScreenShots