AgentTime Scheduler vs. Altitude uCI

Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.

Incentivized

• Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
• Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
• Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
• Offers the possibility to save interaction outcomes and present them in monitoring and reports.
• Cannot replace a corporate PBX.

Incentivized

• Customers can log in the system 7/24 without facing any problems.
• AgentTime has the best features and safe connections for the staff.
• Workers can send messages on time when the school has some class cancelations to all students.

Incentivized

• Predictive outbound
• Offers a reliable CRM-lite option
• GDPR platform module
• Customizable reports
• Powerful IVR flows with many options
• Web-based management and agent applications available

Incentivized

• Price of it might be expensive for small business but the product can still be used by any type of business.
• Logging into the system is taking some time. It should be checked to see what is going on inside the system.
• The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.

Incentivized

• User interface
• Offers no direct access to its database
• Support responsiveness could be better

Incentivized

I think AgentTime Scheduler truly does exactly what is needed from me on a day to day. It is the only scheduler I have used since being with the company

Incentivized

Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.

Incentivized

• Customers experiencing sign-in problems.
• Taking responses from our staff on time satisfies our customers.
• The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.

Incentivized

• Reliable prediction improves productivity
• Multichannel integration offers an all-in-one solution
• Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
• Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)

Incentivized