TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agendize

    N/AN/AAgendize from the company of the same name in Montreal is an all-in-one suite of conversion tools including live chat with click-to-call, a form builder, and an appointment scheduler with CRM.N/A

    Gorgias

    Score8.5 out of 10
    N/AGorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.

    $60

    per month Up to 350 mothly tickets

    Pricing
    AgendizeGorgias
    Editions & Modules
    No answers on this topic
    Starter
    $10
    per month 50 monthly tickets
    Basic
    $50
    per month 300 monthly tickets
    Pro
    $300
    per month 2,000 monthly tickets
    Advanced
    $750
    per month 5,000 monthly tickets
    Enterprise
    Custom Pricing
    Custom ticket volume
    Offerings
    Pricing Offerings
    AgendizeGorgias
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual billing. Additional cost for automated ticket handling.
    More Pricing Information
    Features
    AgendizeGorgias
    Incident and problem management
    Comparison of Incident and problem management features of Agendize and Gorgias
    Feature
    Agendize
    -
    Ratings
    Gorgias
    9.5
    2 Ratings
    17% above category average
    Organize and prioritize service tickets00 Ratings9.02 Ratings
    Expert directory00 Ratings9.02 Ratings
    Subscription-based notifications00 Ratings10.02 Ratings
    ITSM collaboration and documentation00 Ratings9.01 Ratings
    Ticket creation and submission00 Ratings10.02 Ratings
    Ticket response00 Ratings10.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Agendize and Gorgias
    Feature
    Agendize
    -
    Ratings
    Gorgias
    10.0
    2 Ratings
    24% above category average
    External knowledge base00 Ratings10.02 Ratings
    Internal knowledge base00 Ratings10.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Agendize and Gorgias
    Feature
    Agendize
    -
    Ratings
    Gorgias
    10.0
    2 Ratings
    25% above category average
    Customer portal00 Ratings10.02 Ratings
    IVR00 Ratings10.02 Ratings
    Social integration00 Ratings10.02 Ratings
    Email support00 Ratings10.02 Ratings
    Help Desk CRM integration00 Ratings10.02 Ratings
    User Ratings
    AgendizeGorgias
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    AgendizeGorgias
    Likelihood to Recommend
    Agendize
    No answers on this topic
    Gorgias
    No answers on this topic
    Pros
    Agendize
    No answers on this topic
    Gorgias
    No answers on this topic
    Cons
    Agendize
    No answers on this topic
    Gorgias
    No answers on this topic
    Usability
    Agendize
    No answers on this topic
    Gorgias
    Gorgias is still by far most the most complete customer service tool to handle multiple responses and channels at a single umbrella without the needs of opening multiple tabs and sometimes will even make us missed some messages what supposed to be taken care of at a timely manner
    Incentivized
    Read full review
    Alternatives Considered
    Agendize
    No answers on this topic
    Gorgias
    No answers on this topic
    Return on Investment
    Agendize
    No answers on this topic
    Gorgias
    No answers on this topic
    ScreenShots