TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agara

    N/AN/AAgara uses advanced Voice AI to process customer support calls in real-time. Agara can process calls entirely autonomously or provides live suggestions to a human agent to resolve the call. Agara aims to remove all friction points in support calls. The vendor states enterprises can improve their support experience dramatically with zero hold times, significantly improved first call resolution rate and shorter call durations. This improved experience comes on top of over 50% cost savings and…N/A

    Calibre

    Score9.1 out of 10
    N/ACalibre is call center recording software from HigherGround, Inc..N/A
    Pricing
    AgaraCalibre
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    AgaraCalibre
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    AgaraCalibre
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Playvox
    Score7 out of 10
    Playvox
    Score7 out of 10
    Enterprises
    Calabrio WFM
    Score8.4 out of 10
    Calabrio WFM
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AgaraCalibre
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    8.5
    (2 ratings)
    User Testimonials
    AgaraCalibre
    Likelihood to Recommend
    Agara
    No answers on this topic
    HigherGround, Inc.
    Without a doubt, we have loved this software because of how easy it is to use and how useful it has been for us. We have been able to supervise communications between employees, customers, and suppliers, monitoring that our rules and policies are met at all scales, improving performance and productivity at work.
    Incentivized
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    Pros
    Agara
    No answers on this topic
    HigherGround, Inc.
    • Management of multiple formats - Calibre does an excellent job handling multiple copies of digital media in different formats, making it available to users in their choice of format.
    • Robust plug-in system - Calibre has a robust plugin system that support extensibility from it's wide user base. Anything from managing metadata to integration with other applications.
    • Built in reader - Calibre has a built in reader for digital media files, enabling users to view the content before deciding to download the content to their device.
    Incentivized
    Read full review
    Cons
    Agara
    No answers on this topic
    HigherGround, Inc.
    • I'd like to see more customization.
    • More plugins and plugin notifications.
    Incentivized
    Read full review
    Support Rating
    Agara
    No answers on this topic
    HigherGround, Inc.
    Not only has the customer support for Calibre been great, but the community surrounding it is great too. Users are ready and willing to jump in to help you solve a particular issue you're encountering with Calibre. As a result, I've expanded what we do with Calibre quite a bit through community support of its plugin infrastructure.
    Incentivized
    Read full review
    Alternatives Considered
    Agara
    No answers on this topic
    HigherGround, Inc.
    Calibre, like Acrobat, offers the user the ability to be able to view a digital ebook whether from online or off-line. But Acrobat can only open PDF files. Calibre can open & convert multiple digital file formats.
    Incentivized
    Read full review
    Return on Investment
    Agara
    No answers on this topic
    HigherGround, Inc.
    • Increased the learning time of my team.
    • Allowed for easy exchange of lengthy documents.
    • Provided more up to date general knowledge for the departments.
    Incentivized
    Read full review
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