TrustRadius

AfterShip vs. Narvar

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AfterShip
Score 8.5 out of 10
N/A
AfterShip in Hong Kong offers their cloud-based shipping platform, designed to connect online sellers and marketplaces with customers during the post purchase process (e.g. shipment tracking, etc.).
$11
per month
Narvar
Score 8.0 out of 10
N/A
Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.N/A
Pricing
AfterShipNarvar
Editions & Modules
Essentials
$11
per month
Pro
$119
per month
Premium
$239
per month
Enterprise
Custom
No answers on this topic
Offerings
Pricing Offerings
AfterShipNarvar
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details18% discount for annual pricing.—
More Pricing Information
Community Pulse
AfterShipNarvar
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AfterShipNarvar
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User Ratings
AfterShipNarvar
Likelihood to Recommend
-
(0 ratings)
8.4
(0 ratings)
Support Rating
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
AfterShipNarvar
Likelihood to Recommend
No answers on this topic
If you are an e-commerce retailer that needs out of the box functionality to enhance your shipment tracking, then I highly recommend Narvar. The monthly spend far out weighs the cost of having an internal team build this out --- not to mention the time it takes to spin the solution up.
Correy Honza | TrustRadius Reviewer
Correy Honza
Director of eCommerce
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Pros
No answers on this topic
  • Their client success team is pretty attentive & helpful.
  • Ease of using the tool.
  • UX Design of the platform tools
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • Adding other functionality beyond the basic technology can be costly for a small to medium business. Narvar's grown rapidly since we started using them and their baseline costs for add-ons are out of our price range for post-purchase/returns.
VS
Vivienne So
Senior Manager of Ecommerce
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Support Rating
No answers on this topic
Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
VS
Vivienne So
Senior Manager of Ecommerce
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Alternatives Considered
No answers on this topic
I haven't seen anything like Narvar exactly. The most similar is the estimated delivery text notification/reference page functionality on Shopify sites.
VS
Vivienne So
Senior Manager of Ecommerce
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Return on Investment
No answers on this topic
  • Reduce contact center volume.
  • Increase NPS.
Verified User
Anonymous
Read full review
ScreenShots