Adyen is a payment gateway software solution offered by Adyen.
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Bolt
Score 9.9 out of 10
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Bolt provides businesses with customer conversion through their one-click checkout. Bolt Checkout combines UX optimizations, conversion features, and a shopper network of 80M+ to drive revenue growth for ecommerce businesses.
Wherever a payments solution needs to be offered relatively fast, it's easy to set up and powerful, with strong technical capabilities. It works well both in settings where there isn't a dedicated payments department or team, as it can be customised with relative ease and low technical know-how
Checkout fast! Bolt really helps our customers checkout on our website much quicker and with less user errors.
Support. When something inevitably breaks, Bolt's support team is always there to help find a solution quickly.
Motivation. Bolt's entire business model is set up right so that it is a win-win for us and Bolt. They are always looking to improve their platform and thus improving ours and ultimately the customer's experience.
I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting".
Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others.
Amex chargebacks could be integrated. We don't see them in Adyen at all.
We would like it if Bolt had more financing options with companies like ACIMA
We would like the option to choose how often we are paid out from Bolt
We currently have a Big Commerce site but may want to change to Shopify in the future. To my knowledge, Bolt does not currently support Shopify at this time.
Well, Ayden is a very easy system to manage, it allow the user a nice visibility and many details about the clients. It integrated very easily to our system and allow us to increase our activity. In addition, Ayden have a very good help center that available all the time and very helpful.
Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.
Ayden has proved to be much more reliable with transactions and faster at completing them. We also have been benefited by their affordable rates and that it doesn't feel like a scheme to take from our profits. Lastly, the reports they provide help us to know what next steps we should take as a company, thankful for that direction.
