ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
N/A
WorkMarket by ADP
Score 8.0 out of 10
N/A
WorkMarket was founded in 2010 and in 2018, was acquired by ADP, a global provider of HR technology and services. With ADP resources, WorkMarket continues to be focused on providing enterprise technology to help companies unlock the power of their extended workforce. WorkMarket is freelance management system (FMS) for hiring, onboarding and managing the extended workforce, including freelancers, contractors and contingent workforces.
N/A
Pricing
ADP Workforce Now
WorkMarket by ADP
Editions & Modules
Essential
Contact sales team
Enhanced
Contact sales team
Complete
Contact sales team
HR Pro
Contact sales team
Payroll Essentials
Contact sales team
HR Plus
Contact sales team
Hiring Advantage
Contact sales team
Performance Plus
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
ADP Workforce Now
WorkMarket by ADP
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Required
No setup fee
Additional Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
well suited for folks in manufacturing or building (jobs and tasks required). Good for small and big business, ease of forming to what you want rather then getting oversold on items that you will not use. Lots of training options available
In a pinch to cover a site a distance away, is it a simple service ticket such as reboot a station or test for dial tone? These type of tickets are well suited, also items such as large retail chain service tickets that fall in the low-tech/no-brainer category. The best advice I can give is, always realize and view the ticket as the tech. Meaning ensure all the necessary info is included especially multiple support sources and correct on-site contact information. Be clear what the scope is and don't use excessive acronyms especially if they are industry-specific. NSA MPOE- fine, however, TTU and HCL are ambiguous. Yes this is about software but you are only going to get out of the platform what you put in. The software supports your bookkeeping and management but it is a service and the key to this software's value is in its end result and the final product as shown or sold to your client or organization --this is why I am indepth about its human interface or human segment-ie the technicians("resources" as their called on the platform). I will say the software side of the product, the ability to track work, the financial accounting and the interface are all pretty good. The product has unlimited potential and I was its cheerleader for the first few years. However over time with broken promises as to issues we encountered and policies that leave many to feel as if the companies owners could not give a single rats### as to their effects on the people that rely on the service has left a truly sour taste in my mouth. While outages and data loss have been very minimal the times it has occurred it was a nightmare to get them to own up to their errors and no and I mean NO effort was made to notify or to mediate the issue on their side. It was literally wait two days and now its back but without allot of data feel free to use it we wont acknowledge anything happened. I was left dumbfounded and amazed. Their policies of shielding clients from resources efforts to collect on funds due is nearly criminal and I would venture will cause them some issue in the future. Personally it spoke to the lack of morality with the powers that be --This has been the primary reason we stopped using the platform as it facilitates immoral financial loss against those who are in dire financial straights to start with-- Most IT freelancers are filling a void between jobs or trying to cover expenses that were unexpected, They are in no position then to encounter non-payment and when they turn to the service that is the payee of record be stonewalled by the platform they had entrusted. This is not only our experience but was well documented in the forums as a regular occurrence.
We are happy with the service and options offered by ADP. Although the cost is a bit high for a not-for-profit organization, it is essential that we have multi-jurisdictional support for the 20 plus states where employees work and reside. As our company is diminishing in size, we may need to look at making a change to conserve costs. At this time, that would be the only reason we would not renew our WFN contract.
Lack of documentation and test environment make it extremely difficult to deploy work processes through the system. While there are a handful of things throughout the system that work well, particularly from an employee's perspective, many tasks, which would be simple for practitioner users in other systems, require these users to ask for administrator support. Additionally, the ghosts in the ADP machine cause established process (e.g. automated report delivery) to stop working with no notice and no error report.
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Most of it is not local, which impacts barriers and customs. I do think they know a lot, but not the cohesive piece. Some naturally know more about certain things than others. The payroll section should be broken out more because payroll is a big topic with many problems, so it can be hard to get the right person who can actually help you.
If I could drag that slider to a negative number it would be more accurate. There are several canned responses that all resources receive when contacting WM support that you are assured will leave you feeling crushed, disheartened and even as if you are dealing with a Bot. The responses to posts in the support forum were so egregious that unrelated parties would read the posts and feel compelled to chide the WM support rep for inhuman indifference that sickened them. The support by management to its users is comical at best and nearly criminal at worst. This is justified by their very upfront belief that WM is only software and nothing more. Its some misguided attempt to take a company to a purely 1 and 0 mentality that is backfiring on a massive scale. This will likely become the story of legend in business schools worldwide as its a thinking I have seen no other corporation embody so single mindedly that they refuse to view its carnage in its wake.
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
I also used UltiPro (way back -- it didn't even appear in dropdown). Recommend ADP Workforce Now above all others. Paycor and Paycom were both very clunky. I even helped implement Paycom and could never get it to work how the business needed it to.
We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.
ADP Workforce Now handles all of our tax filing which frees up our time to do other things. They keep us compliant communicating updates on a timely basis.
Calculates payrolls accurately. Our management and employees have built a level of confidence due to the ease of pulling statements, year end documents etc.
A really nice feature is the follow up email what a change has been made to banking information. There were a couple of times the employee did not make changes to their account information. This kept their funds from getting routed into the wrong hands.
