ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.
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TaxJar
Score8.6 out of 10
N/A
TaxJar offers automated sales tax reporting and filing. According to the vendor, capabilities include: Accurate, Detailed Sales Tax Reports: TaxJar’s local jurisdiction reports show sales and sales tax collected not only for each state, but for local jurisdiction (counties, cities, special jurisdictions, etc). Users can also sort data by any date range. Estimated Sales Tax Reports: Users can see a comparison of what they actually collected versus what…
$19
for up to 200 orders/month
Pricing
ADP SmartCompliance
TaxJar
Editions & Modules
No answers on this topic
Starter
$19
for up to 200 orders/month
Professional
$99
for up to 200 orders/month
Premium
Custom
Offerings
Pricing Offerings
ADP SmartCompliance
TaxJar
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Required
Optional
Additional Details
Pricing varies based upon modules deployed and features enabled.
30 day free trial. No obligation, no activation fees. Upgrade, downgrade or cancel anytime. Pricing based on order volume.
Transactions are equal to
-Orders imported into TaxJar with one or more line items
-SmartCalcs API pushed sales tax calculation
If you go over your transaction limit during a single month, we will charge you the difference between the plan you’re on and the next highest plan. The next month you’ll start back on the original plan that you subscribed to, and the process will repeat itself again. This is all done automatically. Your plan will never be interrupted and you will not have to speak with a salesperson.
We love our account manager Joanne Renova who goes above and beyond to make sure that we are well prepared for quarter and year end. She is the reason we are enjoying our experience with ADP thus far. SmartCompliance itself is fairly easy to navigate and has a lot of resources/links available to help & further knowledge.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
If you aren't a tax professional, this is a must. Trying to manually calculate which county/city/state sales tax is owed will break your brain. Actually, even if you were a tax professional, why would you want to manually do it when you could just have a tool like this to calculate it for you. I wish it was also affordable to have it file for you and there are some crunchy bits, but its pros definitely outweigh the cons.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ADP should have their SC employees better trained to give consistent answers about how to handle certain tax issues relating to the states. I seem to get a different answer multiple times.
It's difficult to distinguish between which cases/letters goes through ADP Workforce Now Service Connect and which cases go through SmartCompliance. I have been told differently on many occasions and will find a case in both places.
While many of the agency notices of tax rate changes, etc. are a very quick process and ADP "resolves" the case, I find other notices get lost in the shuffle when it doesn't fit exactly into the rate change bucket or the past due bill that says "Just Pay It". Some letters aren't that straightforward.
Continually increase its native integration features with BigCommerce, which recently just opened up more Checkout APIs and Sales Tax APIs.
The Amazon integration is confusing only because Amazon (sometimes?) calculates and collects sales tax on your behalf. It's not clear what's best-- to let Amazon do it for you or for TaxJar to handle it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
There is no other option on the table for us at the moment to go with a different vendor. We also have had very little issues processing with ADP that would make us want to look for a new vendor.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
For the most part, one can get in and learn how to navigate the system by just clicking on one of the suject areas. If you have a good clientrepresentative, they will inform you of new features/functionality and give you a quick demo. This is helpful for one to go back in and navigate to learn how it works and usefulness.
Exceptional Services Received during our Build . The teams of ADP Professionals assisted on a daily basis with tight deadlines and testing, each day , each Qtr. and annual processes including setting up local and State agencies for the 50 State we are reporting since our Workday go live 4/1/23. The process was seamless.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
If ADP is having issues, they communicate the problem within the solution once you log in. They also communicate that the issue will be fixed promptly. Reports run efficiently and in a reasonable amount of time. Also, the reports allow for various reporting types to be produced like a PDF or a Microsoft Excel file.
As mentioned in the last comment, everyone and everything has been great. However sometimes you get one person that I feel can bring a score down and the current dedicated tax representative I have I do not feel is very supportive.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We had a few questions about integrations & onboarding, and support answered quickly and in-depth. They understood our questions - which were a bit technical in nature - and were able to provide an explanation in a timely and specific manner that allowed us to get the system up and running quickly.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ADP also provide in person training which can fit into our schedule. The are flexible on timing. We always have a pack schedule and not able to attend training in person if not available. Not sure the in person training with recording that can share with us especially we can review it again and again
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
They have annual training for Smart Compliance, which is very helpful. We learn the most up to laws for various subject matters, like garnishments, payroll law, child support, state unemployment laws by states. We also earn credit toward certifications. The training is user friendly, and highly recommended. It can be done live or listened to at your own convenience.
Exceptional Services Received during our Build . The teams of ADP Professionals assisted on a daily basis with tight deadlines and testing, each day , each Qtr. and annual processes including setting up local and State agencies for the 50 State we are reporting since our Workday go live 4/1/23. The process was seamless.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ADP SmartCompliance was easily integrated with WFN and all of our employee data was in one place. We saw this as an advantage instead of having to log into multiple platforms, everything was quickly accessible to respond to a VOE or claim.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
TaxJar is less expensive, simpler to integrate and their billing is straightforward so that you don't have to worry about huge surprises at the end of a month or quarter. They spend a lot less time on sales/marketing but their support is excellent and overall we have had a much better experience with TaxJar.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ADP has the ability to scale across departments. This was found to be true when we rolled out the wage payment solution. ADP users are able to view their pay stubs on their phones and/or computers. This wage payment portal offers W2 storage and paystub storage for access at any time by an employee.
The customer service phone service for the ADP Wisely service is very bad. No understanding or a language barrier is a very difficult service to deal with. Also working with them to correct a situation was impossible. It is basically non existent.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
With regards to ROI, it definitely saves time. And time, as they say, is money. It may be hard to put a particular dollar sign on this, but it definitely has provided a positive return.
It keeps me aware of where I have sales tax nexus that I might not know about otherwise. This is important. Even if I have to check it manually, at least I am made aware of where I need to file.
It allows me to track how much in sales tax we've paid year over year, which is a good indication of how our sales are doing.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
