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ADP Resource (Discontinued) vs. Experian Employer Services HR Services

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ADP Resource (Discontinued)

    Score4 out of 10
    N/AADP Resource (now discontinued) was a benefits administration tool that also supported some recruiting, training, and risk management functions.N/A

    Experian Employer Services HR Services

    Score1 out of 10
    N/AExperian Employer Services (including services from the former CIC Plus, acquired by Experian in 2022) is presented as a comprehensive suite of employer services designed to streamline workforce management and improve the employee lifecycle within the organization.N/A
    Pricing
    ADP Resource (Discontinued)Experian Employer Services HR Services
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ADP Resource (Discontinued)Experian Employer Services HR Services
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    ADP Resource (Discontinued)Experian Employer Services HR Services
    Small Businesses
    Ease
    Score9.7 out of 10
    No answers on this topic
    Medium-sized Companies
    Employee Navigator
    Score8.4 out of 10
    No answers on this topic
    Enterprises
    ADP Mobile Solutions
    Score8.8 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ADP Resource (Discontinued)Experian Employer Services HR Services
    Likelihood to Recommend
    7.0
    (3 ratings)
    1.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    1.0
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    1.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    1.0
    (1 ratings)
    User Testimonials
    ADP Resource (Discontinued)Experian Employer Services HR Services
    Likelihood to Recommend
    Discontinued Products
    ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
    Incentivized
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    Experian Employer Services
    CIC Plus was designed to set up local and state taxes for employees in the payroll system. Taxes were not being set up for work locations and there was a lot of manual entry as well as audits that had to be done to set up employees properly.
    Incentivized
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    Pros
    Discontinued Products
    • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
    • I love that I can balance the payroll and send it knowing it is 100% correct.
    • I can process payroll as late as 6pm and have it back the next day.
    • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
    • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
    Incentivized
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    Experian Employer Services
    • CIC Plus sets up state and local taxes for employees' home addresses.
    • CIC Plus is easy to use.
    • CIC Plus offers an I-9 service.
    Incentivized
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    Cons
    Discontinued Products
    • The payroll function, while user friendly, was a little confusing starting out. Many codes had to be learned for certain things such as benefits.
    • When running reports, the process was very easy to make a mistake requiring multiple tries to get it correct.
    Incentivized
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    Experian Employer Services
    • CIC Plus needs to set up the local taxes for employees' home and work location.
    • CIC Plus does not automatically set up taxes for a new hire unless the new hire goes to CIC Plus website and fills out the paperwork.
    • CIC Plus needs to have an automatic feed for every new hire that automatically sets up ALL the home and work location taxes for the employee.
    Incentivized
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    Likelihood to Renew
    Discontinued Products
    I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
    Incentivized
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    Experian Employer Services
    No answers on this topic
    Usability
    Discontinued Products
    Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
    Incentivized
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    Experian Employer Services
    No answers on this topic
    Support Rating
    Discontinued Products
    No answers on this topic
    Experian Employer Services
    CIC Plus does not set up all the taxes that are necessary to pay employees properly and this left the employer wide open for tax penalties and interest for taxes that were not paid properly and timely.
    Incentivized
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    Implementation Rating
    Discontinued Products
    No answers on this topic
    Experian Employer Services
    CIC Plus promised us a product that would set up taxes for employees home and work location and it did not do this as promised
    Incentivized
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    Alternatives Considered
    Discontinued Products
    ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
    Incentivized
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    Experian Employer Services
    BSI Tax Profile works to set up taxes for employees Home and Work location. It works as designed and requires a lot less auditing of employees' tax set up.
    Incentivized
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    Return on Investment
    Discontinued Products
    • Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button.
    Incentivized
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    Experian Employer Services
    • I wasn't involved in the cost aspect. I was the administrator of the CIC Plus system.
    • CIC Plus caused us to owe back taxes on local taxes that were not automatically set up for employees.
    • The taxes that were not paid timely had interest and penalties associated with them.
    Incentivized
    Read full review
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