ADP Resource (Discontinued) vs. DataPath Summit

I would highly recommend ADP Resource. It is a one stop shop for all human resource needs. One key question that I would ask on any product is: Does it cover all my HR needs in one application? ADP does just that.

Incentivized

The user interface for the most part was heads and shoulders above the legacy system. It was difficult to work between two systems, but we made it work. My clients took to it pretty easily as I recorded a user experience and also utilized the manual from DataPath. I do feel like the material provided was too generic and costly. I took the user guides and added current screenshots and instructions as the guides we purchased were outdated.

Incentivized

• ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
• The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
• The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.

Incentivized

• Customer Service
• Training
• Problem solving

Incentivized

• My biggest peeve is....and they are aware of this - a new state is sometimes very difficult to set up. With all the different classifications in states back east, it can take days to get it set up correctly.

Incentivized

• User interface
• Written training

Incentivized

I would renew my use of ADP Resource if I had the need. It is a great format but at this time I do not have the need for the product

Incentivized

Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world

Incentivized

ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us

Incentivized

• Positive - ADP has simplified our payroll batches as the payroll side is quite intuitive.
• Negatives - Because of a lack of internal coordination, we've often had to have multiple phone calls to resolve issues.
• Positive - The reporting within the tool has allowed us to be more efficient during our financial audits.

Incentivized

• Better efficiency
• Less customer calls

Incentivized