ADP Resource (now discontinued) was a benefits administration tool that also supported some recruiting, training, and risk management functions.
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ADP Workforce Now
Score 8.0 out of 10
Mid-Size Companies (51-1,000 employees)
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
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Pricing
ADP Resource (Discontinued)
ADP Workforce Now
Editions & Modules
No answers on this topic
Essential
Contact sales team
Enhanced
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Complete
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HR Pro
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Payroll Essentials
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HR Plus
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Hiring Advantage
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Performance Plus
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Offerings
Pricing Offerings
ADP Resource (Discontinued)
ADP Workforce Now
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Required
Additional Details
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Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
I would highly recommend ADP Resource. It is a one stop shop for all human resource needs. One key question that I would ask on any product is: Does it cover all my HR needs in one application? ADP does just that.
well suited for folks in manufacturing or building (jobs and tasks required). Good for small and big business, ease of forming to what you want rather then getting oversold on items that you will not use. Lots of training options available
ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.
My biggest peeve is....and they are aware of this - a new state is sometimes very difficult to set up. With all the different classifications in states back east, it can take days to get it set up correctly.
We are happy with the service and options offered by ADP. Although the cost is a bit high for a not-for-profit organization, it is essential that we have multi-jurisdictional support for the 20 plus states where employees work and reside. As our company is diminishing in size, we may need to look at making a change to conserve costs. At this time, that would be the only reason we would not renew our WFN contract.
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Lack of documentation and test environment make it extremely difficult to deploy work processes through the system. While there are a handful of things throughout the system that work well, particularly from an employee's perspective, many tasks, which would be simple for practitioner users in other systems, require these users to ask for administrator support. Additionally, the ghosts in the ADP machine cause established process (e.g. automated report delivery) to stop working with no notice and no error report.
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Most of it is not local, which impacts barriers and customs. I do think they know a lot, but not the cohesive piece. Some naturally know more about certain things than others. The payroll section should be broken out more because payroll is a big topic with many problems, so it can be hard to get the right person who can actually help you.
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
I also used UltiPro (way back -- it didn't even appear in dropdown). Recommend ADP Workforce Now above all others. Paycor and Paycom were both very clunky. I even helped implement Paycom and could never get it to work how the business needed it to.
We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.
ADP Workforce Now handles all of our tax filing which frees up our time to do other things. They keep us compliant communicating updates on a timely basis.
Calculates payrolls accurately. Our management and employees have built a level of confidence due to the ease of pulling statements, year end documents etc.
A really nice feature is the follow up email what a change has been made to banking information. There were a couple of times the employee did not make changes to their account information. This kept their funds from getting routed into the wrong hands.
