ADP Mobile Solutions vs. Collective Health

[ADP Mobile Solutions is] appropriate for when your at home and you need to request time off. It's also nice to see your benefits that you elected and be able to do open enrollment for benefits via the app. They can see their paystubs and their W2's and your able to print or email those documents to yourself.

Incentivized

Collective Health is great for managing your medical expenses. It makes it easy to see how much you have already spent on a given medical service and how much the utilization of any given medical service would cost you. Collective Health is also great for locating the most cost effective medical provider and/or facility.

Incentivized

• ADP does a great job of handling all tax filings, which removes a lot of complexity and headache for the business owner.
• ADP has great reporting functions to facilitate analysis around labor costs.
• The "employee access" function allows employees to directly view their pay stubs, or tax statements, update changes in personal information like address or direct deposit info, which cuts down on admin work for business owner and improves accuracy of employee records.

Incentivized

• Collective Health does a good job of breaking down the costs associated with the utilization of any given medical service
• Collective Health helps users locate the best medical provider and/or facility that is best for them
• Collective Health provides quick and reliable support channels to users

Incentivized

• The password requirements are onerous.
• It takes awhile for the UI to load.
• I'd like to see favorites added to the selection bar. There are normally only one or two items I need to find quickly but there are several click-throughs.

Incentivized

• Logout time, I know there is sensitive information, but sometimes I wish I wasn't auto logged out of my account after some time.

Incentivized

It's just not user-friendly

Incentivized

The usability seems very intuitive, as we turn more features on we are continually impressed. As we roll out features to our employees, it is very user-friendly, and most users have little to complain about. I would recommend a training module when someone first downloads the app, to have a few training screens before logging in to help those less familiar with application technology. Other than that recommendation, the app has been great.

Incentivized

I've never really had to use the support for ADP mobile, so I would say that it is a great reason to give a good score. I believe the support that is put into keeping the application up to date and keeping the functionality of the application must be a focus of ADP, which is nice to see.

Incentivized

I've reached out to support a few times, and they are always super responsive over email, and willing to jump on a phone call too to discuss my issue directly.

Incentivized

ADP mobile is an extremely straightforward application in my opinion. Other apps are very similar though, offering an array of the same options. I wouldn't say the mobile application was the primary reason why we choose one service over another, but it is absolutely a must-have for choosing a system in general. I would say most applications we reviewed, specifically the Ceridian app, were very similar

Incentivized

I have not used products similar to Collective Health.

Incentivized

• Well it's only for my pay but I will admit I check my pay a lot more often and check more data than I have before. I was able to catch a mistake early on and get it fixed. I might not have done so as early with my previous app.

Incentivized

• Ease of navigating benefits, this makes me feel like I am a member of a broader community and fully supported in navigating my healthcare needs.

Incentivized