ADP's ezLaborManager is a time tracking and attendance offering.
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TimeClock Plus
Score 9.5 out of 10
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TimeClock Plus is a time tracking and attendance solution from Data Management Incorporated (DMI) in San Angelo, Texas. The Express edition is targeted at small businesses, Standard and Pro at larger businesses, and finally TimeClock Plus OnDemand is a complete cloud-based solution.
Clocking in/out is easy on the multiple time punch options. Cleaning up punches is also easy when they need to be fixed due to power outages or internet outages. It also helps with approving time off requests by showing on a calendar anyone in that manager's team who might already have the day scheduled off.
TCP is great for timekeeping and tracking. There's a mobile app and a web based clock system. The mobile app works well for most employees, but there are some that have trouble with it. It seems the app has extra steps to confirm clocking in and out that some miss or skip and there's a little bit of UI related items that could use some clean up. Outside of the minor flaws, TCP is a great tool for managing time for employees.
The interface of ADP ezLaborManager is simple to use, training only takes a couple of minutes for employees and a couple more for managers.
Time off requests are simple to add to the system, review, and approve or deny. There is a space for comments so that managers and employees can communicate directly on the time off request.
The employee and supervisor approval process confirms that the employees and managers agree on hours work to satisfy in errors in time before processing payroll.
Importing ADP ezLaborManager to RUN Powered by ADP only takes a couple minutes allowing you to get started on processing your payroll in a fraction of the time compared to manual time cards.
To cancel or delete a recurring schedule has too many steps for the managers to do so they ask me to do their updates for them.
Having several places to make updates is good but also can be bad. When you call ADP, everyone you talk with does things the way they were taught which in turns is you get a different answer. Then you have to remember, how did they do that again?
Sometimes less is more. If you update in one area, it does not cross over to another area that it may be tied to, then it's like you are doing double the work.
It's robust and does what we need it to do in terms of tracking worked time, also unworked time. It has a detailed Employee Profiles section but mostly it's because it keeps track of hours
ADP is a good system to track information but, what it lacks is just some detail that provides time savings. Some instances they have made "updates" that tend to have been better previous to those "updates." One example is for staff to see how they have used their time off in the past. There should be an easy way to report and review such other than looking at pay periods. Pay statement and review and totals can also improve.
I absolutely love the ability to customize TCP to what you need it to be. There's lots of settings and areas where you get to decide how to want the system to operate. For every situation our team has said "I wish TCP would do it this way" we have been able to find a setting to adjust to make it do that. There are very minor adjustments I would like to make like hiding drop down menu items that we won't ever use.
Great performance, pages load quickly and reports generate quickly. They do take some time to complete if they're covering a large Start - Stop date, eg months but that's not an issue, they still complete fairly quickly.
The support is not the best as they take much time to get back to you, days for some items as simple as a standard report. They do not know much about their own system I feel and it shows a lack of knowledge on their part. We have gotten wrong answers and it's not so user friendly.
The training provided was based on a generic database and reporting which made it difficult to compare when you had your own database to work at. It also didn't provide good written materials that would be useful after the training session. It was more geared towards the practice tests or applications within the training.
We use ADP Workforce Now for our U.S.-based employees and overall for reporting and information storing ADP is better. However, the customer service of ezLaborManager may be a little better. Also the sister program to process payroll at work is light years ahead of Workforce Now.
We have used Rippling as an employee management software that essentially has a cleaner and smaller scale clock-in and clock-out feature that was easier to use for our team. I think the TimeClock Plus beats out Rippling when you have a bigger team that needs to constantly clock-in and clock-out but for our needs, Rippling was perfect and allowed us to pay them all in the same software.
