ADP's ezLaborManager is a time tracking and attendance offering.
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Time Doctor
Score 8.8 out of 10
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Time Doctor offers in-depth productivity analytics, giving business owners insight on how to improve performance and scale. Going beyond tracking and monitoring, Time Doctor’s suite of tools put data-driven improvement front and center, helping to ensure that teams of all sizes are actively working on the right things while also offering actionable insights to maximize performance and efficiency. Time Doctor tracks the collective hours a team puts in. But it also provides a…
Clocking in/out is easy on the multiple time punch options. Cleaning up punches is also easy when they need to be fixed due to power outages or internet outages. It also helps with approving time off requests by showing on a calendar anyone in that manager's team who might already have the day scheduled off.
Time Doctor is great if you need to time how long you spend on different projects throughout the day. I am editing multiple books at once and I need to keep track of how long I spend on each one. It is not worth it if you don't need to keep track of how long you spend on a large project. I find it too cumbersome to time individual tasks and not useful enough to time just one project.
The interface of ADP ezLaborManager is simple to use, training only takes a couple of minutes for employees and a couple more for managers.
Time off requests are simple to add to the system, review, and approve or deny. There is a space for comments so that managers and employees can communicate directly on the time off request.
The employee and supervisor approval process confirms that the employees and managers agree on hours work to satisfy in errors in time before processing payroll.
Importing ADP ezLaborManager to RUN Powered by ADP only takes a couple minutes allowing you to get started on processing your payroll in a fraction of the time compared to manual time cards.
One click to choose projects and tasks you've already created so that you can quickly choose what you're working on and basically set it and forget it.
Automatic screenshots so that I can always reference back to what I was working on.
The reports! There are reports for every project and time use. Helps me see exactly where my time is going and how I can better maximize it.
To cancel or delete a recurring schedule has too many steps for the managers to do so they ask me to do their updates for them.
Having several places to make updates is good but also can be bad. When you call ADP, everyone you talk with does things the way they were taught which in turns is you get a different answer. Then you have to remember, how did they do that again?
Sometimes less is more. If you update in one area, it does not cross over to another area that it may be tied to, then it's like you are doing double the work.
When checking/viewing Web and App Usage, I wish there's an option on this page to update or change the app's rating without going to settings page. It will be a lot easier for us to update the ratings on the Web and App Usage.
ADP is a good system to track information but, what it lacks is just some detail that provides time savings. Some instances they have made "updates" that tend to have been better previous to those "updates." One example is for staff to see how they have used their time off in the past. There should be an easy way to report and review such other than looking at pay periods. Pay statement and review and totals can also improve.
The support is not the best as they take much time to get back to you, days for some items as simple as a standard report. They do not know much about their own system I feel and it shows a lack of knowledge on their part. We have gotten wrong answers and it's not so user friendly.
The support was terrible! They never responded in sufficient time and their assistance was always super vague. I never felt like they had an actual solution to my concerns. They were nice, but I don't feel like they were trained in their own system. It felt like I was talking to a wall.
The training provided was based on a generic database and reporting which made it difficult to compare when you had your own database to work at. It also didn't provide good written materials that would be useful after the training session. It was more geared towards the practice tests or applications within the training.
We use ADP Workforce Now for our U.S.-based employees and overall for reporting and information storing ADP is better. However, the customer service of ezLaborManager may be a little better. Also the sister program to process payroll at work is light years ahead of Workforce Now.
We previously used the time tracking component within Kanbanflow.com. However, it was confined to a specific task and we needed something more holistic. Enter Time Doctor! The difference between the two was night and day. I know there are other similar time tracking apps that exist that we could have investigated. We started with Time Doctor Lite and that gave us enough of a taste to upgrade to Pro.
For a small amount each month I believe I get a huge return on investment in form of traceability of my hours spent. The major factor that made me choose Time Doctor was the price and the value. I don't think I would still be interested if it was more expensive.
