ADP ezLaborManager vs. AxisCare Home Care Software

Clocking in/out is easy on the multiple time punch options. Cleaning up punches is also easy when they need to be fixed due to power outages or internet outages. It also helps with approving time off requests by showing on a calendar anyone in that manager's team who might already have the day scheduled off.

Incentivized

Approximately, 3 years ago our business was using Excel spreadsheets and a cell phone to communicate to the caregivers about available visits as well as tracking who they are assigned to. This process took most of my 9 hour work day. With AxisCare Home Care Software having the Real Time View, Open Visits Requests Report, the Open Visit Note, and the Chat feature, I am able to do in 2 hours what it took 7 hours before. I feel I am more efficient, communicate better, and feel better knowing the client does have someone assigned to his or her visit.

Incentivized

• The interface of ADP ezLaborManager is simple to use, training only takes a couple of minutes for employees and a couple more for managers.
• Time off requests are simple to add to the system, review, and approve or deny. There is a space for comments so that managers and employees can communicate directly on the time off request.
• The employee and supervisor approval process confirms that the employees and managers agree on hours work to satisfy in errors in time before processing payroll.
• Importing ADP ezLaborManager to RUN Powered by ADP only takes a couple minutes allowing you to get started on processing your payroll in a fraction of the time compared to manual time cards.

Incentivized

• Reports. I love that you can add the columns you need for each report.
• Documents. I love being able to store all documents in our clients charts and absolutely love the "Show Expired" check box that was added, that has been very helpful.
• Customization. I love that you can add custom fields and reports include these custom fields. I love being able to set the banner color for each office which is coordinated to my spreadsheets. I love the customization options in the Calendar tab, just all customization options so that everyone can customize the website / portal however they need or want to so it works best for them.
• Forms. This might fall under customization, but I absolutely love forms can be created, completed, and shared.

Incentivized

• To cancel or delete a recurring schedule has too many steps for the managers to do so they ask me to do their updates for them.
• Having several places to make updates is good but also can be bad. When you call ADP, everyone you talk with does things the way they were taught which in turns is you get a different answer. Then you have to remember, how did they do that again?
• Sometimes less is more. If you update in one area, it does not cross over to another area that it may be tied to, then it's like you are doing double the work.

Incentivized

• Would like to see invoicing and billing work better together and not separated
• TCM billing for AR is a high need
• Billing AR Medicaid and rounding units and leaving small balances or overpaid balances would like to see resolved
• Tasks tied to client accounts
• Select multiple days at a time to remove all at once from the calendar

Incentivized

Still have some issues with it but usage seems to improve

Incentivized

AxisCare Home Care Software has a lot of features that are helpful in the roles we play at [...] Arkansas. The support is fantastic! I do wish there were more features for users to store documents for themselves such as weekly task lists and monitoring forms that they would normally email to me or upload to Google Drive for storage. This however isn't something that would cause our company to switch software programs.

ADP is a good system to track information but, what it lacks is just some detail that provides time savings. Some instances they have made "updates" that tend to have been better previous to those "updates." One example is for staff to see how they have used their time off in the past. There should be an easy way to report and review such other than looking at pay periods. Pay statement and review and totals can also improve.

Incentivized

Once use to the system Axis Care is fairly easy to navigate and is a pretty clean system. I wish the main profile page for clients and caregivers were laid out more similarly (Ex: Classes for a caregiver are on the main profile page but the classes for clients are hiding under their billing tab. Another example is there's a Notes tab for clients but everything in that tab for a caregiver is located on their profile page) It would make it easier for new user training and knowledge retention if they were located in the same spots

We had no issues with the availability of the system, it has been reliable so far, the only issues were geo location at some point due to staff being in rural areas, geo location will fail to pick up.

Some of the pages load slowly and there's issues with the downloads

The support is not the best as they take much time to get back to you, days for some items as simple as a standard report. They do not know much about their own system I feel and it shows a lack of knowledge on their part. We have gotten wrong answers and it's not so user friendly.

They have been incredibly helpful and willing to assist with every situation we have encountered. There have been some instances where they were unsure of what the issue we were experiencing was or how to fix it. They attempted though and were very responsive.

The training was easy to implement and understand. We had no issues completing all the training offered by the Axis staff. They were all very knowledgeable about the product and walked us through every step until the go-live day. We did the hand-holding until the end, our staff was very pleased with the patience of our trainers and thankful for their understanding, helping to be sure we were well-trained and ready for our go-live date. We are grateful. Thanks again to the trainers.

The training provided was based on a generic database and reporting which made it difficult to compare when you had your own database to work at. It also didn't provide good written materials that would be useful after the training session. It was more geared towards the practice tests or applications within the training.

Incentivized

I would give this training a high rating because it was thorough and easy to understand. The trainers were detailed and very helpful throughout the transition process. They promptly addressed any concerns or issues, making it simple to set up the new Axis system and app. The support received when we encountered minor issues was excellent as well; they worked with us until everything was functioning properly. Overall, the experience was smooth and effective, leading to a successful implementation of the system.

Should have had a project manager from ADP to assist.

Incentivized

We use ADP Workforce Now for our U.S.-based employees and overall for reporting and information storing ADP is better. However, the customer service of ezLaborManager may be a little better. Also the sister program to process payroll at work is light years ahead of Workforce Now.

The number one reason we switched from Wellsky to AxisCare simply came down to one thing, vendor interaction. We found that it was difficult to reach out to and hear back from Wellsky's support during our last few months with them. From our exploratory call, to our onboarding, to now being 6 months into our time with AxisCare; we have always heard from AxisCare's support team in a timely manner and are very satisfied with their continual updates to their software.

Incentivized

The system offered what we needed.

• ADP ezLaborManager saves time, as time sheets are all in the system and can be processed easily with payroll.
• Reporting makes it easy to look into any discrepancies related to time cards.
• The process of reconciliation of subcontractors' billing is easier.

Incentivized

• Accountability - can actually see who is doing what (or not doing what)
• Efficiency - ability to enter bonuses and notes on each shift makes payroll much easier
• Collections efforts - easily see who is behind on payments and what we need to bill for still. We have re-cooped $97k in missing receivables
• Survey ease - we've had 1 survey since starting AxisCare and the process was 100x easier and OHA & the branch ED said it was the easiest survey they had gone through

Incentivized