TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Adobe XD

    Score6.1 out of 10
    N/AAdobe XD is a prototyping and UX/UI option for website and mobile application design, featuring a range of UI tools and and templates, a versatile artboard and contextual layer panels, and deep integration with Adobe's creative suite of products for fast import of objects from these applications.

    $33.99

    per month per license

    Smaply

    Score6.7 out of 10
    N/AThe Smaply app enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. Its training program helps teams to understand and apply human-centered approaches.

    $19

    per month per user

    Pricing
    Adobe XDSmaply
    Editions & Modules
    Individual
    $9.99 ($119.88)
    per month (annual, prepaid)
    Students & Teachers - All Apps
    $19.99 ($239.88)
    per month, annual plan (for the year)
    Business - Single App
    $33.99
    per month per license
    Business - All Apps
    $79.99
    per month per license
    Schools & Universities - Institution Wide
    Contact Sales
    Free
    0 EUR
    per month per user
    Basic
    19 EUR
    per month per user
    Pro
    29 EUR
    per month per user
    Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    Adobe XDSmaply
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Adobe XDSmaply
    Considered Both Products
    Adobe
    No answer on this topic
    Smaply
    No answer on this topic
    Key User Insights
    Would buy again
    85%
    Would buy again
    23 Answers
    No answers on this topic
    Delivers good value for the price
    88%
    Delivers good value for the price
    22 Answers
    No answers on this topic
    Happy with the feature set
    78%
    Happy with the feature set
    21 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    22 Answers
    No answers on this topic
    Implementation went as expected
    92%
    Implementation went as expected
    24 Answers
    No answers on this topic
    User Ratings
    Adobe XDSmaply
    Likelihood to Recommend
    5.5
    (34 ratings)
    8.0
    (2 ratings)
    Likelihood to Renew
    7.7
    (3 ratings)
    -
    (0 ratings)
    Usability
    5.5
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (16 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Adobe XDSmaply
    Likelihood to Recommend
    Adobe
    If its already part of your organization, and they have a license for Creative Cloud, its worth learning. It doesnt take long to get started, but compared to other software in the same field, its lacking in many ways, from quality of life features to just simply not having the option for Darkmode. Even for website design, UX/UI, and mocking up proof-of-concepts, there are much better tools like Figma.
    Incentivized
    Read full review
    Smaply
    The solution is suitable for complex journeys with many touchpoints.
    The tool has the advantage of being easy to use.
    On the other hand, I have not found any data import solutions avoiding re-entering all the data from Excel for example. It could save a lot of time. Indeed, for me, the tool is a tool for formalizing discoveries but other solutions can be used before
    Incentivized
    Read full review
    Pros
    Adobe
    • Easy and simple animations.
    • Good tool for website mock-ups.
    • Easy user interface and tools that are like most Adobe products.
    • You can share a dev link and it displays all assets for developers to download or user like it's very own style guide.
    Incentivized
    Read full review
    Smaply
    • User journey map
    • Personas templates
    • Stakeholder maps
    • Free online courses
    Incentivized
    Read full review
    Cons
    Adobe
    • Doesn’t have image editing tools, so having to go back to Photoshop or Lightroom just to make a sight edit can be a pain.
    • Could add some text editing functionality. It feels silly that I have to draw a line under text when I should just be able to underline.
    • Would be nice to have some real-time collaboration functionality.
    Incentivized
    Read full review
    Smaply
    • Global look and feel
    • Export format
    • Text formating in sticky notes
    Incentivized
    Read full review
    Likelihood to Renew
    Adobe
    We utilize many of the applications in the Adobe CC suite and our usage of this application came about simply because it was the one that was already paid for. Bearing that in mind we will definitely be renewing the software upon the expiration of the licensing. I am not sure if this is the solution we would go with were it not already included, we would have to evaluate all other options
    Incentivized
    Read full review
    Smaply
    No answers on this topic
    Usability
    Adobe
    Adobe XD is basically on life-support now, there are much better software out there that do everything XD can do, and a few that you don't even have to pay a monthly subscription fee on. While Adobe XD is great as shortcuts that are used in other CC software works, and its integration with CC is great. But it still lacks compared to its closest competitor.
    Incentivized
    Read full review
    Smaply
    No answers on this topic
    Support Rating
    Adobe
    I have not had a need to connect with the Adobe XD support team as of yet, but from past experience when dealing with the other products, the support has been very very good, and I would have no reason to think that this product would be any different. There are a good number of training videos on the Adobe site for this product as well as on other social media sites so a quick search should let you find the answers in several different ways.
    Incentivized
    Read full review
    Smaply
    No answers on this topic
    Implementation Rating
    Adobe
    Implementation was a snap
    Incentivized
    Read full review
    Smaply
    No answers on this topic
    Alternatives Considered
    Adobe
    Before XD came to the company, screens were designed in Illustrator or Photoshop and a PDF presentation was generated, which was extremely time-consuming. XD saved us a lot of time (and money) by generating interactive prototypes, which are much more tangible for the client than a PDF. The "fight" with Figma is frequent. Both have features in which they are better than their competition. And, while I still choose Adobe XD, don't rule out moving to Figma with its multiple updates.
    Read full review
    Smaply
    It’s [easier] to deal with user journey and persons thanks to Smaply. Templates and already created and there is a lot of functionalities to make a complete journey map. It’s very intuitive and we can send it easily to our team. Stakeholder map is a feature that [not many software] have and that is very useful so I’m happy to have it in Smaply
    Incentivized
    Read full review
    Return on Investment
    Adobe
    • Ease of use means we are up and running in no time.
    • Integrates and is a part of the Adobe CC platform (which we already subscribe to) so there was no additional cost.
    • Online proofing and developer handoff links are the icing on the cake. Keeps everything in one place.
    • Handles all our assets (mostly created in Illustrator) like a dream. Even imports native Photoshop docs, too, so that saves us so much time round tripping.
    Incentivized
    Read full review
    Smaply
    • Time saving
    • Clarity for stakeholders
    • Sharing best practices
    Incentivized
    Read full review
    ScreenShots

    Smaply Screenshots

    Screenshot of Airport Experience Example Journey Map in Smaply EditorScreenshot of Airport Experience Example Journey Map ExportScreenshot of Airport Experience Example Journey Map A4 ExportScreenshot of Persona EditorScreenshot of Persona ExportScreenshot of Stakeholder Map Editor