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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Adobe Experience Manager

    Score8.4 out of 10
    N/AAdobe Experience Manager is a combined web content management system and digital asset management system. The combined applications of Adobe Experience Manager Sites and Adobe Experience Manager Assets is offered by the vendor as an end-to-end solution for managing and delivering marketing content.N/A

    Adobe Marketing Cloud

    Score9.4 out of 10
    N/AAdobe Marketing Cloud is a suite of products including analytics, social, advertising, targeting and web experience management. It comprises foremost the popular integrated web content management and digital asset management (WCMS / DAM) solution Adobe Experience Manager, Adobe Campaign's cross-channel campaign management and marketing resource management capabilities (based on technology acquired with Neolane in 2013), the Adobe Audience Manager data management platform, analytics, and other…N/A
    Pricing
    Adobe Experience ManagerAdobe Marketing Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Adobe Experience ManagerAdobe Marketing Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Adobe Experience ManagerAdobe Marketing Cloud
    Considered Both Products
    Adobe
    Chose Adobe Experience Manager
    It really comes down to how much money you are willing to spend (Adobe is more) and the skill set of your developers (Sitecore is .NET vs. Adobe is Java).
    Incentivized
    Chose Adobe Experience Manager
    Websphere is antiquated.
    Incentivized
    Adobe
    Chose Adobe Marketing Cloud
    Adobe marketing cloud was a strong fit for our agency, considering we already take advantage of Adobe Creative Suite for creative projects. Competitor marketing platforms have often been tempting to evaluate considering they are often far less expensive, but the extra costs of …
    Incentivized
    Key User Insights
    Would buy again
    95%
    Would buy again
    126 Answers
    No answers on this topic
    Delivers good value for the price
    93%
    Delivers good value for the price
    99 Answers
    No answers on this topic
    Happy with the feature set
    98%
    Happy with the feature set
    129 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    75 Answers
    No answers on this topic
    Implementation went as expected
    88%
    Implementation went as expected
    85 Answers
    No answers on this topic
    Features
    Adobe Experience ManagerAdobe Marketing Cloud
    Security
    Comparison of Security features of Adobe Experience Manager and Adobe Marketing Cloud
    Feature
    Adobe Experience Manager
    8.4
    38 Ratings
    2% above category average
    Adobe Marketing Cloud
    -
    Ratings
    Role-based user permissions8.438 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Adobe Experience Manager and Adobe Marketing Cloud
    Feature
    Adobe Experience Manager
    8.0
    33 Ratings
    4% below category average
    Adobe Marketing Cloud
    -
    Ratings
    API7.829 Ratings00 Ratings
    Internationalization / multi-language8.129 Ratings00 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of Adobe Experience Manager and Adobe Marketing Cloud
    Feature
    Adobe Experience Manager
    7.5
    38 Ratings
    2% below category average
    Adobe Marketing Cloud
    -
    Ratings
    WYSIWYG editor7.433 Ratings00 Ratings
    Code quality / cleanliness6.734 Ratings00 Ratings
    Admin section7.034 Ratings00 Ratings
    Page templates7.637 Ratings00 Ratings
    Library of website themes7.326 Ratings00 Ratings
    Mobile optimization / responsive design7.835 Ratings00 Ratings
    Publishing workflow8.135 Ratings00 Ratings
    Form generator7.629 Ratings00 Ratings
    Web Content Management
    Comparison of Web Content Management features of Adobe Experience Manager and Adobe Marketing Cloud
    Feature
    Adobe Experience Manager
    7.3
    37 Ratings
    1% above category average
    Adobe Marketing Cloud
    -
    Ratings
    Content taxonomy7.731 Ratings00 Ratings
    SEO support7.133 Ratings00 Ratings
    Bulk management7.236 Ratings00 Ratings
    Availability / breadth of extensions7.534 Ratings00 Ratings
    Community / comment management7.130 Ratings00 Ratings
    Best Alternatives
    Adobe Experience ManagerAdobe Marketing Cloud
    Small Businesses
    Yext
    Score8.9 out of 10
    No answers on this topic
    Medium-sized Companies
    Sitecore Digital Experience Platform
    Score8.7 out of 10
    Oracle Siebel Enterprise Marketing Suite (discontinued)
    Score9 out of 10
    Enterprises
    Progress Sitefinity
    Score6.8 out of 10
    Oracle Siebel Enterprise Marketing Suite (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Adobe Experience ManagerAdobe Marketing Cloud
    Likelihood to Recommend
    8.5
    (85 ratings)
    8.0
    (14 ratings)
    Likelihood to Renew
    8.2
    (6 ratings)
    6.5
    (2 ratings)
    Usability
    8.0
    (50 ratings)
    -
    (0 ratings)
    Availability
    8.6
    (5 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    7.2
    (11 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.7
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.5
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Adobe Experience ManagerAdobe Marketing Cloud
    Likelihood to Recommend
    Adobe
    I'll answer the second one because I mean, the first one I don't have an issue with. The second scenario is we oftentimes have the need to spin off very small campaign style sites or sites that generate leads but are unbranded and that sort of thing. So that's hard to do in AEM because you have to then create another organization within AEM to do that. And we're talking about sites that are maybe five to 10 pages in size. So we've been investigating Edge, but then that's a different workflow, so we'd have to train people on that. So it would be nice if there was something within the AEM structure that could allow you to do something very similar to Edge, where you make some small micro sites that are not necessarily branded, that you could still host within the platform and not have to retrain everybody on a completely different platform.
    Incentivized
    Read full review
    Adobe
    If you have a rather large budget and/or several clients to take advantage of the AMC, you would likely benefit from its all-in-one solutions. There are a myriad of excellent tools for digital marketing professionals to take advantage of within the suite, and creating a campaign becomes much more manageable for collaboration and execution through to reporting thanks to the suite's vertically integrated nature.
    Incentivized
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    Pros
    Adobe
    • It allows us to scale so that we can make a change on a global footer. And it applies to all of the different property websites. It allows us to set up components and compartmentalize things in a way. The big thing is that it's scalable. And then it also ties into Adobe Analytics and other Adobe products. So we are a complete Adobe shop. Every Adobe product that we can use, we use. I don't think we do it for marketing so much, but for doing target testing and analytics, data scientists are using the same product and so it all speaks.
    Incentivized
    Read full review
    Adobe
    • Content Analysis - Between the Pages report and the participation metrics which show what percentage of conversions a page was involved with, you get an excellent analysis of what content is important and effective, and what is not. With the ability to add up to ten metrics side by side, drill downs, and power tools like Ad Hoc Analysis, you will know exactly where you need better content.
    • Pathing - Adobe Analytics captures every single path of every single visit of every single visitor and puts it at your fingertips. There are tools to aggregate common paths so you find out how frequent they are, lots of good page flow reports, and tools to pick out specific paths that will keep you from being overwhelmed. This has been absolutely invaluable to us as we have learned about how our customers are using our sites and which paths are leading to exits rather than converions.
    • Customization - There are so many custom metrics and dimensions you can add and you can create segments based on all of them, along with the out of the box metrics and dimensions. You truly get an implementation that is specific to your company, your needs, your strategy, and your site.
    Incentivized
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    Cons
    Adobe
    • Can sometimes be difficult to troubleshoot bugs/issues as they arise
    • Sometimes difficult to set up restrictions on how components can be designed to make sure they fit in with existing content
    • While the integration with Adobe target works fairly well, the process can be a bit opaque and hard to understand, making it difficult to troubleshoot when issues arise
    Incentivized
    Read full review
    Adobe
    • Customer services could be improved for smaller clients. Adobe Marketing Cloud provides great support for most of its customers, however, it may not work well enough for smaller engagements.
    • Adobe could offer multiple price options based on the usage, which is missing at the moment.
    Incentivized
    Read full review
    Likelihood to Renew
    Adobe
    We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
    Read full review
    Adobe
    Although a powerful tool, Google Analytics has been catching up in capabilities and is much simpler to use. As analytics move to the spotlight, more sections in a company want to have access to it. However, creating straightforward reports/dashboards and sharing them with different groups is not a strength of Adobe Marketing Cloud.
    Incentivized
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    Usability
    Adobe
    It depends if it is from an administrator point of view or from a business content author point of view. I think from business author point of view the solution is good and with the GEN AI capabilities coming it is doing better and better, however from an administration point of view there are still a lot of improvements to ease the maintenance of user access management and as well as the integration configuration aspect.
    Incentivized
    Read full review
    Adobe
    No answers on this topic
    Reliability and Availability
    Adobe
    Being part of Adobe Suite means you are already notified when the tool has any outages. However, I have never faced unplanned outages. Whenever you face any issue with the site, it is clearly stated if there were any planned outages and how quickly you will be back to normal. So, I will say that even the outages are planned and managed in a great way like their other services.
    Incentivized
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    Adobe
    No answers on this topic
    Performance
    Adobe
    With respect to performance, Adobe experience manager is one of the best in the CMS space. We didn't observe frequent slowness on platform, however the systems which are accessing experience manager should be of good specifications without which slowness would be observed. Adobe experience manager works well in integration with other solutions, unless the destination application is designed to trigger frequent calls to AEM.
    Incentivized
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    Adobe
    No answers on this topic
    Support Rating
    Adobe
    Adobe Experience Manager, in all its capacity, is a great alternative to any other CMS you are using. It helps in rapid development and makes life easier for maintaining the website for multi-language sites. Technical know-how is eliminated at content authoring. Better documentation in terms of live examples with videos would be appreciated.
    Incentivized
    Read full review
    Adobe
    No answers on this topic
    Implementation Rating
    Adobe
    Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
    Read full review
    Adobe
    No answers on this topic
    Alternatives Considered
    Adobe
    Overall, I prefer AEM as an enterprise site management tool. It allows levels of access control and delegation, while leaving the server management and updates to a specialized team. I do miss the flexibility of being able to search and replace that I have in a WordPress site, and I miss the ability to have one file for redirects like I had in percussion
    Incentivized
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    Adobe
    I would say it is the leader in the industry and was easily the number one choice in two of the three places I have implemented a marketing automation platform. Hubspot is its closest competitor and ended up being the better choice for a membership association but the Adobe product can doo all the things and do them well. Just make sure you get all the discounts available before closing the deal.
    Incentivized
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    Contract Terms and Pricing Model
    Adobe
    Instead of being directly involved in the tool purchase, I am involved in analysis or what we can use to maximize the tool. Small organizations may find it expensive. However, if the team or organization focuses more on your ROI or the features you will get, then it will definitely be worth it. Pricing is based on a number of factors, including team size or the use of the tool. The user can select the pricing option that best fits their needs based on the number of form submissions they make or the number of pages they wish to publish on their global/multisite sites.
    Incentivized
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    Adobe
    No answers on this topic
    Professional Services
    Adobe
    The professional services team within adobe is one of the best in terms of technical and solutioning knowledge. However, considering the billing charges of adobe professional services team, it is always recommended to involve them during platform initial setup or when a complex solution is to be built with platform customizations.
    Incentivized
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    Adobe
    No answers on this topic
    Return on Investment
    Adobe
    • too soon to tell on increased conversion rates based on external marketing factors in play but having increased visibility into customer engagement trends will most likely lead to improvement of our conversion rates.
    • There have been productivity gains from the perspective of actually migrating all of our externally managed sites to the same in-house Adobe Experience Manager platform and then being able to utilize those universal components.
    Incentivized
    Read full review
    Adobe
    • It has helped us track our ROI better and see costs versus revenue coming in directly from emails.
    • A/B testing is very helpful to ensure the best email is being chosen to get sent out.
    • Our deliverability has improved a lot.
    Incentivized
    Read full review
    ScreenShots

    Adobe Experience Manager Screenshots

    Screenshot of AEM Forms - Creates an adaptive formScreenshot of AEM Forms - themes libraryScreenshot of AEM Forms - where to create a templateScreenshot of AEM Forms - the interactive communications editorScreenshot of Adobe Experience Manager Sites - document-based authoring enables marketers to create and publish content with familiar tools.Screenshot of Adobe Experience Manager Sites - Universal Editor, an advanced visual editor, empowers marketers to edit and publish content.