Addigy in Miami provides a cloud-based IT management platform for managing an Apple ecosystem (all Macs and iOS devices). The Addigy platform provides the user with the ability to manage assets from anywhere in the world and deliver: Asset Management, Monitoring, Automated Remediation, Maintenance, Software Deployment, and Profile/Configuration Management.
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IBM MaaS360
Score 8.5 out of 10
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IBM MaaS360 is a mobile security offering developed by Fiberlink, acquired and owned by IBM since early 2014.
If you are managing any Macs, iOS devices, or AppleTVs - the best option for you is Addigy. At a low price and ease of use, it really does make managing computers and other Apple devices super easy. Every client has an instance, where their software is rolled out and installed on company-owned machines. This way everyone has the same set of tools to work from.
Enrolling bulk devices through the Device Enrollment Program (DEP) is simple, straightforward, and quick. Multiple methods for device enrollment are available, including barcode scanning, email, and manual entry via the platform. App synchronization between Apple Business Manager (ABM) and the MaaS360 platform occurs swiftly. Additionally, app distribution and removal are efficiently managed on the platform.
After attempts to reset a passcode sometimes a phone will become disabled. When a phones IOS is locked their is no way to successfully send a passcode without wiping the phone
Need an easier way to change the email if you create it wrong and the phone is already deployed. Sometimes the selective wipe does not always work as it should.
Rock solid solution with highly accessible support when needed. We do not want to interact with MaaS360 on a daily basis but when an issue occurs we are always able to find resolution due to the various support resources we have access to
Having years of experience with MDM and experiencing the evolution of the granularity of the functionality MDM's have had to evolve, no MDM is ever "easy" to use. MaaS360 rises to the top however, because zero day changes are always ahead of the competition. A huge benefit with MaaS360 and IBM's approach to supporting these changes is that they seldom change configuration work flows. Competing Vendors always arbitrarily change workflows which requires a significnat ongoing learning curve in order to maintain technical competence
MaaS360's phone support has been decent the few times I have used it. In addition the person who on-boarded us has been available for additional questions after the process was over. However IBM could do a much better job in creating a user-friendly search engine and white-paper database to help people find topics. Right now finding info is more based on searching through white papers themselves.
To implement IBM Security MaaS360 with Watson, follow these steps: Set up the platform, enroll devices, configure policies and settings, monitor and manage devices. Implementing it can help organizations to securely manage and monitor the use of mobile devices and related resources in their networks, improving security and productivity for their users.
Adiggy is robust but bitdefender makes it 100% better since your able to add both Windows and Apple devices and manage them and see them on the same site push updates and remote into them . Able to group them by categories and change depending on the priority that you would filter them by
Intune claims to be free, but if you need certain features you actually have to pay for it. So the "free" claim does not fly. In addition, pushing policies can take hours with Intune. In comparison with IBM MaaS360, where policies are changed within minutes. The usability and versatility of IBM MaaS360 is no match for Intune
MaaS360 has helped reduce the costs associated with managing and securing mobile services, like the cost of IT support and the cost of replacing lost devices.
MaaS360 has helped our remote sales team make sure they always have the latest information hence reducing any miscommunication with the customer.