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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ADAPTcrm

    Score7.2 out of 10
    N/AADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.N/A

    Pipedrive

    Score8.6 out of 10
    N/APipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

    $24

    per month per seat

    Pricing
    ADAPTcrmPipedrive
    Editions & Modules
    No answers on this topic
    Essential
    $24
    per month per seat
    Advanced
    $49
    per month per seat
    Professional
    $69
    per month per seat
    Power
    $79
    per month per seat
    Enterprise
    $129
    per month per seat
    Offerings
    Pricing Offerings
    ADAPTcrmPipedrive
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Monthly plans are available. The Essentials monthly plan at $24 per month.
    More Pricing Information
    Community Pulse
    ADAPTcrmPipedrive
    Considered Both Products
    ADAPT Software Applications, Inc.
    No answer on this topic
    Pipedrive Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    95%
    Would buy again
    21 Answers
    Delivers good value for the price
    No answers on this topic
    95%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    No answers on this topic
    95%
    Happy with the feature set
    21 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    89%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    No answers on this topic
    89%
    Implementation went as expected
    16 Answers
    Features
    ADAPTcrmPipedrive
    Sales Force Automation
    Comparison of Sales Force Automation features of ADAPTcrm and Pipedrive
    Feature
    ADAPTcrm
    9.0
    3 Ratings
    15% above category average
    Pipedrive
    6.7
    61 Ratings
    14% below category average
    Customer data management / contact management8.73 Ratings7.717 Ratings
    Workflow management9.73 Ratings5.714 Ratings
    Territory management8.73 Ratings6.09 Ratings
    Opportunity management8.73 Ratings8.359 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.03 Ratings8.057 Ratings
    Contract management9.03 Ratings5.010 Ratings
    Quote & order management9.73 Ratings5.08 Ratings
    Interaction tracking8.43 Ratings8.014 Ratings
    Channel / partner relationship management9.03 Ratings6.711 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of ADAPTcrm and Pipedrive
    Feature
    ADAPTcrm
    9.2
    3 Ratings
    20% above category average
    Pipedrive
    2.9
    7 Ratings
    89% below category average
    Case management9.73 Ratings4.76 Ratings
    Call center management9.03 Ratings1.15 Ratings
    Help desk management9.03 Ratings3.16 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of ADAPTcrm and Pipedrive
    Feature
    ADAPTcrm
    8.9
    3 Ratings
    16% above category average
    Pipedrive
    6.0
    42 Ratings
    23% below category average
    Lead management9.03 Ratings5.742 Ratings
    Email marketing8.73 Ratings6.46 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of ADAPTcrm and Pipedrive
    Feature
    ADAPTcrm
    9.1
    3 Ratings
    18% above category average
    Pipedrive
    5.9
    60 Ratings
    25% below category average
    Task management9.73 Ratings7.757 Ratings
    Billing and invoicing management8.73 Ratings4.15 Ratings
    Reporting9.03 Ratings6.156 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of ADAPTcrm and Pipedrive
    Feature
    ADAPTcrm
    9.1
    3 Ratings
    18% above category average
    Pipedrive
    6.8
    62 Ratings
    11% below category average
    Forecasting9.03 Ratings6.313 Ratings
    Pipeline visualization8.73 Ratings8.062 Ratings
    Customizable reports9.73 Ratings6.010 Ratings
    Customization
    Comparison of Customization features of ADAPTcrm and Pipedrive
    Feature
    ADAPTcrm
    8.7
    3 Ratings
    15% above category average
    Pipedrive
    4.8
    58 Ratings
    44% below category average
    Custom fields8.73 Ratings5.458 Ratings
    Custom objects8.43 Ratings6.048 Ratings
    Scripting environment8.73 Ratings1.04 Ratings
    API for custom integration9.02 Ratings6.741 Ratings
    Security
    Comparison of Security features of ADAPTcrm and Pipedrive
    Feature
    ADAPTcrm
    9.1
    3 Ratings
    9% above category average
    Pipedrive
    5.9
    56 Ratings
    34% below category average
    Single sign-on capability9.03 Ratings6.112 Ratings
    Role-based user permissions9.23 Ratings5.754 Ratings
    Social CRM
    Comparison of Social CRM features of ADAPTcrm and Pipedrive
    Feature
    ADAPTcrm
    8.7
    3 Ratings
    17% above category average
    Pipedrive
    1.1
    5 Ratings
    148% below category average
    Social data9.03 Ratings1.15 Ratings
    Social engagement8.43 Ratings1.15 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of ADAPTcrm and Pipedrive
    Feature
    ADAPTcrm
    8.9
    3 Ratings
    19% above category average
    Pipedrive
    3.6
    7 Ratings
    68% below category average
    Marketing automation9.03 Ratings3.67 Ratings
    Compensation management8.72 Ratings3.54 Ratings
    Platform
    Comparison of Platform features of ADAPTcrm and Pipedrive
    Feature
    ADAPTcrm
    8.7
    2 Ratings
    17% above category average
    Pipedrive
    7.4
    55 Ratings
    1% above category average
    Mobile access8.72 Ratings7.455 Ratings
    Best Alternatives
    ADAPTcrmPipedrive
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ADAPTcrmPipedrive
    Likelihood to Recommend
    9.0
    (3 ratings)
    7.6
    (65 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (3 ratings)
    Usability
    9.0
    (2 ratings)
    9.7
    (18 ratings)
    Availability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Support Rating
    9.0
    (2 ratings)
    8.5
    (15 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    ADAPTcrmPipedrive
    Likelihood to Recommend
    ADAPT Software Applications, Inc.
    We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
    Read full review
    Pipedrive Inc.
    Pipedrive is a fantastic tool to help monitor and track lead generation and referral sources. It helps maintain accountability with the sales team and helps ensure that we are doing appropriate marketing to maintain a steady influx of cases. The weekly and quarterly sales reports that it can generate are incredibly helpful and insightful. They help inform us of what we need to focus on each quarter/year.
    Incentivized
    Read full review
    Pros
    ADAPT Software Applications, Inc.
    • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
    • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
    • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
    Incentivized
    Read full review
    Pipedrive Inc.
    • Great visual visibility of the funnel plus easy to drag the deals across the stages
    • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
    • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
    Read full review
    Cons
    ADAPT Software Applications, Inc.
    • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
    Incentivized
    Read full review
    Pipedrive Inc.
    • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
    • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
    • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
    Incentivized
    Read full review
    Likelihood to Renew
    ADAPT Software Applications, Inc.
    No answers on this topic
    Pipedrive Inc.
    -2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
    Incentivized
    Read full review
    Usability
    ADAPT Software Applications, Inc.
    Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
    Read full review
    Pipedrive Inc.
    Pipedrive is easy to use and has a clean interface so we can follow up accurately. Its custom features help manage leads and evaluate team performance. It saves time and improves efficiency. Pipedrive is stable and supports integrations and automation.
    Incentivized
    Read full review
    Support Rating
    ADAPT Software Applications, Inc.
    CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
    Incentivized
    Read full review
    Pipedrive Inc.
    Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
    Incentivized
    Read full review
    Implementation Rating
    ADAPT Software Applications, Inc.
    No answers on this topic
    Pipedrive Inc.
    Experiment is the only way to start
    Read full review
    Alternatives Considered
    ADAPT Software Applications, Inc.
    ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
    Incentivized
    Read full review
    Pipedrive Inc.
    I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
    Incentivized
    Read full review
    Return on Investment
    ADAPT Software Applications, Inc.
    • It has resulted in growth of our company.
    • It has enabled to make more connections in market.
    • It has proved as a time saver for us.
    • Its cost has a major negative impact on us.
    Read full review
    Pipedrive Inc.
    • Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up)
    • We were able to integrate our calling system easily and get things going on the lead calling aspect.
    • Great multipipeline option where we were able to manage both organisations under one roof.
    Incentivized
    Read full review
    ScreenShots

    Pipedrive Screenshots

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