Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.
I would recommend Maximo to organizations with the patience and budget for long-term returns. It is not an easy platform to learn at first, but if you invest the time, it pays you back tenfold. It is not for people looking for a simple solution; this is a tool built for serious asset management.
It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
It is simple to add or remove conference rooms and provide details of the conference rooms.
I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
Extensive asset tracking and management. IBM Maximo is extremely capable of handling all sorts of assets so you can track every detail and part of the lifecycle of an asset inside an organization.
Highly customizable. If the broad array of possibilities inside IBM Maximo still isn't suited for your specific application, it is possible to customize it to a very high degree so it can fit the needs of your organization.
Preventive maintenance and services. With IBM Maximo, it is possible to schedule all sorts of preventive maintenance for your equipment, maximizing the uptime of your systems and machinery and minimizing unforeseen events.
Incredible complexity on the back end. While its highly configurable nature lends to flexibility, it also makes it a challenge to manage.
Support has not been as quick as we'd like when we've needed to reach out.
Most likely due to the company recently changing hands, we had real trouble with their billing department attempting to double charge us for our services, and sorting it out took 6 months of back and forth.
I am frustrated with the customer service when calling for EMS support. When prompted to leave a message I never get a call back, and furthermore, not only do I have to leave a message, but I have to send an email to make sure someone knows to call me back. This method is unacceptable and I am currently seeking a new software.
IBM MAS is the leader in the EAM space. They continue to evolve with the newest technology to stay on the forefront of cutting edge asset management. Their continued international growth and market share demonstrate the effectiveness of the product, its ease of use, and the return on investment of new functionalities.
Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
The IBM Maximo Application Suite is well known for inventory management solutions. This solution is in use by many corporations but mostly I have seen its use in Ports, defense and aerospace industries. Some of the benefits are 1. asset tracking is amazing 2. Maintenance cost is less 3. Reduced inspection costs 4. Less downtime 5. It allows customization 6 Simplify data management 7. Highly adaptable
The version of EMS that is used in our organization is desktop based. We rarely have any issues with application errors or down time. As far as reliability, it is top notch! Our organization has been extremely pleased that no data has been lost due to an application error or crash
when looking at large reservations from say a year or two ago it does take a long to time for them to be loaded up but that may be because of the server and the way the software archives the info. that also goes along with running reports of old data that may of been archived that takes a long time to get
Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues. Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
I have regularly contacted IBM Support to report issues and raise requests for issues we face during project implementations. The response from them has overall been good and to the point, and they get back to us within a day or 2 and guide us through the process of fixing it or providing an interim fix of the product
It was great but could have been a little better. I feel like there are different ways to use some of the software and some of that was not explained. I think at the time the training was great but now that we are more experienced with the product I can see we missed training based on what part of EMS the instructor thought we were going to use.
I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
Implementation of IBM MAS as a service provider has been easy. The functionality in the OEM space has been the best of its class with all related modules and application subject to maintenance
[Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.
SAP Plant Manager. We’re working a lot in critical infrastructure, so in Europe it’s not allowed by law to put asset data in the cloud, especially when it’s connected to geolocation. SAP is moving to the cloud, and IT is a cloud-only solution. So that’s the advantage of Maximo, and that’s why we’re sticking with it.
EMS is able to meet our needs and has grown with our company as it has grown. We are able to include new buildings and rooms as well as update catering information as it changes. The updates to the software and our ability to test it out before we introduce it live to all users helps us trouble shoot challenges and promote the benefits of the system overall.
There seems to be a positive impact on our ROI. Our team is able to enter information quickly into the system, allowing our team to function very efficiently and focus more on our client than with entering information into a system.
A Significant improvement in Tracking and Managing Assets with a History of PM Work Orders, Asset transfers, and maintenance costs linked to procurement and inventory usage
Record accurate labor work hours with proper people management while not missing any schedules and appointments
With the Cost Management and Budgeting application, it has allowed budget controllers to make timely and proper decisions in preparing budgets, booking costs, track commitments and over commitments, and make deliverable forecasts
