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Accruent Maintenance Connection vs. Accruent FAMIS 360

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Accruent Maintenance Connection

    Score6.9 out of 10
    N/AAccruent CMMS - Maintenance Connection is a multi-site facilities management platform acquired by Accruent in June 2018 and now part of the Accruent IWMS portfolio of products.N/A

    FAMIS 360

    Score7.9 out of 10
    N/AFAMIS 360 (combining the 360Facility product with the FAMIS product line, from Accruent) is a real estate planning, facilities and space management platform from Accruent in Austin, emphasizing maintenance timing and cost optimization for safer and efficiently managed facilities. It is part of the Accruent IWMS suite of applications.N/A
    Pricing
    Accruent Maintenance ConnectionFAMIS 360
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Accruent Maintenance ConnectionFAMIS 360
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    User Ratings
    Accruent Maintenance ConnectionFAMIS 360
    Likelihood to Recommend
    9.0
    (3 ratings)
    6.0
    (2 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.4
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Accruent Maintenance ConnectionFAMIS 360
    Likelihood to Recommend
    Accruent
    Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.
    Incentivized
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    Accruent
    [Well suited when] Linked to EMS - when planning an event that requires furniture delivery or room type changes, we can select that in EMS and create a report that feed to FAMIS and assigns a crew. OR, if you create the work order in FAMIS, have it be able to import back to EMS to include in the booking.
    Incentivized
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    Pros
    Accruent
    • Customer Service is Outstanding.
    • Changes are made by MC through the entire network that makes suggestions.
    • The software is simple to use so even the most seasoned mechanic can navigate it.
    Incentivized
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    Accruent
    • The ability to create new reports and format them to exactly what you are looking for in a said report.
    • Finding mistakes as far as user errors or placing information in the wrong fields or boxes. Interfaces can be made to track these things
    • Key Access portfolio, tracking keys for all of our building users
    Incentivized
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    Cons
    Accruent
    • No improvements at this time.
    Incentivized
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    Accruent
    • Needs to be more fields for "pick up/drop off times," or to put in deadline times.
    • More communication back and forth to users and the person the order is assigned to. When updates are made, there is no notification that they have been acknowledged.
    • It would be nice to have pricing associated with different requests. It is a guesstimate every time on how much labour or time will be needed. Some sort of price menu would be great so when we check the financial page of the order we are not surprised every time.
    Incentivized
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    Likelihood to Renew
    Accruent
    If I find a product with better support and some additional operational asset functions I would be willing to make a move.
    Incentivized
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    Accruent
    No answers on this topic
    Usability
    Accruent
    Its very user friendly and works well in a manufacturing setting.
    Incentivized
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    Accruent
    No answers on this topic
    Support Rating
    Accruent
    They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.
    Incentivized
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    Accruent
    No answers on this topic
    Implementation Rating
    Accruent
    If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.
    Incentivized
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    Accruent
    No answers on this topic
    Alternatives Considered
    Accruent
    It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
    Incentivized
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    Accruent
    No answers on this topic
    Return on Investment
    Accruent
    • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
    • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
    Incentivized
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    Accruent
    • Accountability of work being done on campus
    • Ways for us to charge our customers for the work being performed
    Incentivized
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