Siriusware Salespoint Solutions is a point-of-sale software solution with features such as onsite ticketing and online ecommerce.
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Lightspeed Retail
Score 6.9 out of 10
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Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec. Core retail POS features are expanded on higher service tiers with ecommerce option and payments gateway, an accounting system, and a customer loyalty program.
Siriusware seems best suited for organizations that are working with many programs and events that are running at different times. You are able to easily check registration for different events at the same time which is very helpful. If you have staff that are focusing just on data analysis and reporting then Siriusware would be very useful for them. On the flip side if you need to train seasonal staff on the point of sale and process multiple sales in a quick amount of time then this is not the best fit. The interface can be clunky and slow especially when you have internet problems.
It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
Support is non-budging, "our way or no way" and will not consider options, adapt, compromise, etc.
Company seems so big (too big) that one department does not know what another is doing. Items advertised by sales were impossible from the perspective of the implementation team and then the follow-up support staff had little idea of anything that happened previously.
In some instances Siriusware (Accesso) support will not touch anything without someone in IT letting them in and waiting while they fix it. Other times a support agent will go rogue and completely change a user's set up with no previous discussion or follow-up on what they did/changed. Leaving us to figure out problems later.
They often will not listen or even try to understand special circumstances (many of which were shared earlier in the process) and simply say "we only do it this way!" This has left us to figure out our own solutions many times!
They have not had major updates to their system in years. The inventory system is stagnant. Although their inventory system is robust, it is outdated.
They do have 24-hour support, however, wait times are excessive and representatives have challenges understanding your issues.
Trying to get issues resolved can take months or never at all. Management is non-existent. Trying to reach a supervisor is impossible.
They have a culture of telling you what you want to hear but have no intentions of actually following through.
Lightspeed is a great solution if you are a small business just getting started. But if you are intending to grow and expand, Lightspeed will become detrimental to your growth.
The reporting/analytics is basic at best. They do offer paid options that are very expensive, but it is very robust. The basic reporting is very minimal.
I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.
Any POS implementation is a lot of work, and a lot of learning for Admin, IT, management, end users, etc. This was selected by a consultant we hired. We have many regrets regarding the process, but are now kind of stuck and it is basically getting the job done. It is not ideal, but the people who chose this have learned a lot in the process.
We used Microsoft Retail Management System before this and this was in a whole other league of its own with features and ease of use. I really like using Macs also. They are much more reliable and longer lasting than IBM or Similar computers. The cloud based system is great also so you do not have to have another unit to store you database on
Well, it's job security for me, but negative for the organization, as I spend a LOT of time cleaning up data that comes into our CRM from Siriusware, and fixing issues that could have been avoided. This is a needless expense for my company, but it is what it is.
Must have wifi. In our remote properties this can be problematic.
A lot of training seems to be needed for accurate use by the end user.
