accessiBe vs. Crownpeak Digital Accessibility and Quality

Using accessiBe is a no-brainer for any website. It stands head and shoulders above all other tools that would call themselves a competitor. It can be integrated into a website by anyone that has access to the website templates or can manage content in a CMS. The tool will do everything else automatically through the API. It is unobtrusive but super simple to use for the end-user. I can't think of a scenario in which accessiBe would not be appropriate for a website.

Incentivized

DQM deals with quality assurance across most areas of website content and customer experience; including content quality, brand updates, product detail and SEO effectiveness (including broken links, H-tags etc.). It does overlap with some of the other custom tools we already use in areas such as SEO quality and effectiveness. The advantage it gives however, is bringing all the factors listed above into a single tool and dashboard, making the process of highlighting, reporting and addressing all the website factors that affect customer experience and business effectiveness into a single space. DQM is also useful for isolating single business and Customer Experience (CX) issues for our clients using the 'custom checkpoint' tools. For example, our most recent custom usage has been in the management of diversity and inclusion language and terminology across a global web estate, to ensure consistency of language and approach across an ecosystem of websites managed by distributed teams.

• Automate alt text image descriptions. Makes websites more accessible to people with visual disabilities. Makes websites more accessible to people with other physical disabilities. Enhances SEO possibilities for websites by implementing alt text for all images. Very user-friendly and plug-and-play for website admins.

Incentivized

• DQM does a great job at identifying code that doesn't meet WCAG guidelines.
• DQM has nice reporting tools and it is easy to deliver the results to non-IT employees.
• The Page Checker tool is very helpful for real-time scanning. This makes it possible to make sure fixes work before the next main scan.

Incentivized

• Adding a font changer especially for people with Dyslexia.
• ability to gather Closed Captions or Read video transcripts.
• ability to control videos from the user interface, some embedded videos do not have the option to pause or rewind video.
• When viewing video not to be taken away from the site or offer alternatives that are not relevant to the site. Website owners often use embedded videos from YouTube which then offers other videos that are not related. AccessiBe should be able to play the embed link in a separate iframe which can auto-close once the video is over.

Incentivized

• It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
• There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
• Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
• It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.

Incentivized

We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak

Incentivized

It doesn't take a lot of training to get people up to speed with Crownpeak Digital Quality Management (DQM), meaning the time can be spent fixing issues rather than asking questions and muddling through! For any issues we have encountered, the support team [has] been really quick at responding and assisting us.

Incentivized

Haven't had issues accessing the dashboard when needed.

No issues with speed and performance

I have called several times and my questions were always answered right away.

DQM support teams are responsive and knowledgeable, and will spend time working directly with client and agency teams to ensure the best outcomes are achieved. I can't fault the level of input and engagement from Crownpeak support teams across the board.

Product is straight-forward but the training was helpful and beneficial

The initial process is not clear but after the first cookie banner all others are faster to implement.

Incentivized

AccessiBe seems to have a program of constantly improving and adding to its platform. They are one of the few providers that offer to provide litigation support if a client needs help from demand letters or complaints about sites not being compliant. They provide free website testing and you do not need an account or to be a client to have your site tested.

Incentivized

Having worked on hundreds of accessibility projects across many types and sizes of organizations, my recommendation is that Crownpeak DQM is the most effective automated accessibility testing tool for achieving the end goals of:

1. Getting teams to successfully complete their remediation
2. Understanding where an automated tool has limits and manual testing is required
3. Meeting the WCAG guidelines
4. Prioritizing issues that are the highest risk so it's clear what to address first
5. Considering an organization's existing brand and visual identity
6. Doesn't provide a false sense of security like other tools

Incentivized

haven't had issues accessing when needed.

• accessiBe had made our business good enough to boost the overall income because of people from different countries.
• We haven't noticed any negative impact yet. However, we are trying to collect the data.
• The overall sale of products has gone after using accessiBe.

• Page rankings improved, though this was one of many tactics aimed at improving that measure.
• Ability to add in fixes into existing change management processes by provided structured error reporting.
• Dashboards relevant to different teams so errors could be prioritized differently.

Incentivized