SolarWinds Access Rights Manager (ARM) vs. CyberArk Privileged Access Management

Overall, Solar Winds Access Rights Manager (ARM) is reliable and easy to use once you figure out how to get what you want from the tool. They have both a client and web version of the tool that can be used. Each one has different functionality so just have to remember where to go to do the task you want. We are still early in our usage, but so far it seems to be working well!

Incentivized

I always recommend CyberArk based on my experiences at several different jobs and industries. It does a great job of helping you create all kinds of use cases and approval flows for accessing and using privileged accounts. It also does a great job securing local admin passwords on servers. End-users of the system are able to quickly and easily start utilizing the more secure method of obtaining credentials in minimal time with minimal overhead/tax on their work time.

Incentivized

• SolarWinds Access Rights Manager is easy to set up and configure. We had the first report generated in a few hours.
• The automated feature for the reports is great. We just set it and forget it and now the reports get emailed on schedule.

Incentivized

• storing password safely
• storing passwords in one central place
• "remembering" a password for a whole team and/or single persons
• securing access to certain passwords by groups or team

Incentivized

• Licensing model when we changed over to SolarWinds was [I feel] a nightmare. It needs to be more streamlined and SolarWinds needs to understand what their customers require. When we changed over to SolarWinds we found it very hard to get answers to what modules we were still licensed for.
• Our current system is not functioning. We can't login to the application with the accounts we created that were working. The error that appears doesn't help to resolve it. So at present we just renewed licenses for this year and we can't use the system.

Incentivized

• The initial product cost is a little on the higher side, which might turn off small & medium enterprises.
• As it talks about security, it has a lot of hardware/software requirements for the initial setup, which might make the rollout timeline a little lengthy.
• Product should be easy to customize based on different industry's needs.

Incentivized

It is in place and working. No time or money to consider anything else.

Incentivized

End user experience is much better than administration

Incentivized

On occasion the server will need to be restarted to get things running again

Incentivized

Satisfactory performance

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Very slow response times and sometimes I found the solution and ended up sharing it with support

Incentivized

I've been an engineer and architect in the Identity space for many years and CyberArk is the #1 tool I've found to help me secure accounts and credentials. I've architected CyberArk and built the implementation from the ground up twice in previous roles and found it here upon my arrival at my current job. I wouldn't want to have to live without it as it helps me sleep at night

Incentivized

It was my first exposure to this type of product and I wasn’t given the time to figure out how best to implement it. I would say get a plan together of what you are tying to accomplish first

Incentivized

While the CatTools are used mainly by a colleague of mine, DameWare is only used periodically and definitely not on a daily base. We chose ARM (when we bought it, it was called 8Man) because it had a good and well fitting set of features for a reasonable price. In addition to that, we could quite easily configure some features for our needs. Other products didn't get even close to this feature list for this price.

Incentivized

Manage Engine's Password Management solution can accomplish the same features however, their system is cumbersome and not as user friendly to operate. It is however great for small teams. Pleasant Solutions Password Manager Pro can accomplish some of the same things, but the web browser interface is not user friendly at all

Incentivized

No experience with this

Incentivized

• Because it's cut down on the mistakes and time lost creating new user accounts, this has meant there is a reduction in tickets relating to changes needing to be made to user accounts. Whether this was the incorrect spelling of the name, or the need to add/remove security groups. With ARM now doing the user creation along with the templates we've created, this has dramatically cut down the number of support tickets regarding user accounts, meaning our team now has more time to tend to other pending tickets.

Incentivized

• A positive impact is passing SOX audits when it comes to privileged account management. Making sure we are compliant with password expiration policies and complexities.

Incentivized