Access Charity CRM vs. Convio Luminate (discontinued)

It works okay if you have a large budget and don't have the technical experience on your staff to set up NSPS appropriately. It probably also works better as a purely development-driven database; trying to track multiple departments with very different goals in the same database is challenging.

Incentivized

• Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.

Incentivized

• Big Investment
• It's a sales program with a donation management overlay so it has some troubles around reporting.

Incentivized

Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.

Incentivized

I recently started using EveryAction, it is much more robust and nimble and does not need a lot of customization. The only big feature I miss is the acknowledgment process for Luminate CRM and Analytics: it was much more robust, but overall it doesn't have the cumbersomeness of Luminate CRM. I don't think I would ever switch back.

Incentivized

• Hard to work with
• Resource intense

Incentivized