Accelo vs. Rev.io PSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Accelo
Score 8.0 out of 10
Small Businesses (1-50 employees)
Accelo provides cloud-based Professional Services Automation (PSA) software designed to unify and streamline client, project, resource, and financial management for service-based businesses. By centralizing operations into a single, intuitive platform, Accelo eliminates the need for fragmented tools, delivering a comprehensive solution that improves efficiency, transparency, and collaboration across teams. Serving industries such as consulting, engineering, architecture, IT…N/A
Rev.io PSA
Score 9.0 out of 10
N/A
Founded in 1984, Tigerpaw developed and offers an end-to-end software professional services automation (PSA) software solution that ties all aspects of the business into a single application. Tigerpaw aims to help users around the world to sell more, service clients better and grow their businesses faster.N/A
Pricing
AcceloRev.io PSA
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AcceloRev.io PSA
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalOptional
Additional Details
More Pricing Information
Community Pulse
AcceloRev.io PSA
Best Alternatives
AcceloRev.io PSA
Small Businesses
Teamwork.com
Teamwork.com
Score 8.9 out of 10
Teamwork.com
Teamwork.com
Score 8.9 out of 10
Medium-sized Companies
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.4 out of 10
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.4 out of 10
Enterprises
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.4 out of 10
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AcceloRev.io PSA
Likelihood to Recommend
8.0
(8 ratings)
1.0
(1 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
8.2
(3 ratings)
-
(0 ratings)
User Testimonials
AcceloRev.io PSA
Likelihood to Recommend
Accelo
Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
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Rev.io PSA
Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running
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Pros
Accelo
  • Timing Client Work: You are able to better manage your time on your clients.
  • Housing Client Info in one Area: You can view all you need for any given client in one area.
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Rev.io PSA
  • ability to dispatch tech's to service calls
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Cons
Accelo
  • Accelo is excellent on the adaptation to its deep functionalities.
  • Managing multiple project is very challenging.
  • Not easy to collect multiple reports across platforms.
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Rev.io PSA
  • When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
  • In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
  • I my experience when they know that there is an issue and the software is not working they keep billing you.
  • They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
  • They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
  • In my opinion, training is filled with jargon and no glossary.
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Likelihood to Renew
Accelo
Looking forward to seeing more refinement of features provided and upcoming features promised :)
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Rev.io PSA
No answers on this topic
Support Rating
Accelo
From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
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Rev.io PSA
No answers on this topic
Alternatives Considered
Accelo
Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
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Rev.io PSA
No answers on this topic
Return on Investment
Accelo
  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
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Rev.io PSA
  • Gigantic waste of time and resources
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ScreenShots

Accelo Screenshots

Screenshot of the PSA / Platform - a client profileScreenshot of the included CRM functionality, used to communicate, track and engage with leads and clientsScreenshot of the Sales interface, providing lead management functionalityScreenshot of quote creation, where users can compose, modify and send professional work proposalsScreenshot of projects, the interface to plan, manage and collaborate on client deliverablesScreenshot of ticket generation, where users can submit, monitor and complete ad-hoc work requests