Acalvio ShadowPlex vs. NinjaOne

Acalvio shadowplex is a program with the benefit of having a totally innovative new technology for the protection of the network its users, once this program is executed it will manifest an artificial intelligence that will allow it to detect and rule out all threats to my work, I I recommend it for the effectiveness it has given us for a long time.

Incentivized

Whether you are an MSP who needs an all-in-one solution for device management, or you are in-house IT who needs a single pane of glass to manage your devices, NinjaOne fits the bill as a top tier solution. The amount of flexibility in scaling to your organization's size is impressive as the platform can be as simple as just using it for remote access, all the way up to deploying comprehensive automation packages in the form of a compound condition that bases its actions on the results of other conditions or scripts.

Incentivized

• One of the best things that I like about acalvio shadowplex is the most innovative solutions that it offers to have in our possession, there are few programs of this style that are capable of offering fully automated security.
• This program increases the credibility of our work, this software protects one hundred percent of our most important information and the assets of my work and is not affected by any kind of virus on the web.

Incentivized

• With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations.
• Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly.
• Ninja gives us automated patch management of our important devices, and has a nice security log to see what's been done.

Incentivized

• One of the negative points that we have found in this program is, by far, its cost and payment plans that it offers to each of its new users, the truth is that the rate seems somewhat high to us.
• It should be mentioned that the weight and size of this program can be very high, this is a problem because it compromises the space on my system and with other equally important programs.

Incentivized

• NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
• I would like it if NinjaOne also provided an MDM solution.
• It would be nice is NinjaOne could integrate a PAM solution as well.

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I have not had any real issues with NinjaOne and as long as it keeps doing what it is meant to do, I do not plan on looking elsewhere. I need software to be stable and NinjaOne is stable.

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Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.

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Availability is very good

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The software loads quickly for the most part

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Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.

Incentivized

Easy to learn and all of the functions and features were easy to learn. Once I started learning all of the features and functions, it made my everyday tasks much easier and more productive. The user interface is very easy to use. If I did have any questions, the Ninja Dojo was a big help.

Incentivized

It was nice and self paced learning. The sections were easy to understand and the functionality was very worthwhile. The online training was very easy to learn and intuitive. I did not feel the need to ask for any clarification or assistance with any of the sections. I am still learning a lot of the functions but fined it very easy to use.

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Use of Organizations and locations

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We used Auto Task and Datto. We felt that NinjaOne was a more user friendly platform. There was a large training curve for new employees to learn to use Auto Task. We have noticed a shortened training curve for NinjaOne. We really like the layout and the Ninja Academy.

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Overall the software is very reliable

Incentivized

• This program was designed to provide multiple autonomous solutions to each of its users immediately, in our case we are satisfied with the security that this program provides us every time we work.
• We have the knowledge of working at least with different programs with the same shadowplex acalvio function, but none has been as effective as this one, since the level of technology allows it to be much more effective in ruling out any type of threat.

Incentivized

• NinjaOne is a monthly payment with no commitment, this is much better suited to an MSP than other competitors that try to wrap you up into a 3-5-year contract. As an MSP, we could lose a client at any moment and it sucks to be stuck in a contract where we can't lower our agent counts.
• NinjaOne helps my techs be more efficient and productive. Saving time and money.

Incentivized