AC MemberSmart vs. MemberClicks

We've had a very disappointing experience with MemberClicks. Purchased in 2016 for our small association, and enjoyed years worth of amazing service. After the company was purchased, in my experience, service began to wane. Emails begin to say "response may be delayed." We had to add a calendar invite to follow up with all service tickets. No new functionality was introduced. COVID was a challenge for our association, and MemberClicks kept increasing prices - "client success" was removed. Terms and conditions changed in March 2023 with limited notice. Pricing increased by 20% in July 2023. Based on confusing terms, we requested a phone call. I received an email: "Thanks [...], we do not have phone support..." In my opinion, this is a stark contrast to the opening of the company's mission: "We talk with you..." In fact, in my experience, they don't. For us, a very disappointing conclusion to a relationship that we relied upon to connect and engage our members.

• Membership renewal
• Event ticketing
• Payments

Incentivized

• UI could be improved
• Not all payment methods are supported
• Cross-sharing of tickets can be improved

Incentivized

Memberclicks helps minimize our staff and software needs.

Incentivized

MemberClicks is relatively easy to use and the support team is responsive and helpful.

Incentivized

The support staff is knowledgeable and reply to request within one business day, usually sooner.

Incentivized

MemberClicks implementation process is done in bite size pieces, which helps make it easy.

Incentivized

MemberClicks was one of the first tools I used and really hit off well with it. Prior to this I used to manage everything on Google sheets which was cost effective in short term but considering the amount of time I invested into it in long-term certainly Memberclicks was much more cost-efficient.

Incentivized

• Achieve higher renewal rates
• Reduce the hassle of payment collection
• Standardization of ticketing process

Incentivized